La Chaparrita — Restaurant in Red Bank

We orderd from here after a long day out, I ordered a huarache which is suppose to be a soft tortilla, what I recieved was nothing close to it. I recieved a round tostada with only cheese, crema and lettuce which turned into a ball because it was moving back and forth in the car. I had asked for beans with crema and cheese with avocado. I had ordered this for my son, specifically with those toppings because that's all he eats. I called the restaurant and told her about this issue and said she was going to issue a refund. I called again after a week, today, and I was transferred to 3 people and I had to repeat my story to all of them. She gave me a hard time telling me I had to return the food because she doesn't believe me. I was passing by Red bank that day and we happened to find this restaurant while we were driving. When i got to my friends house, which she lives 30 min from there and I live 45 min from red bank, is when i found out my order was messed up. How do they want me to drive more than an hour, back and forth, for only $7. 25 if they can just issue me a refund through my card. If they are going to change the way a certian food item is made, they should specify that on the menu.

I am more upset I did not...

I ordered something at 4:45 p.m it was a delivery, the funny thing is that I had to wait until 6 and no it wasn't because the food had arrived, but because I had to call again. They told me they were working on it, I waited 30 minutes and called again, this time she said that it was almost ready when I heard her yelled at the Kitchener "¿Ya triny cuál te falta?". I decided to wait another damn 30 minutes just to call again and cancel the order, the woman said "Oh pero su orden ya esta lista". And I clearly heard when she said to the cook "ya sacala de la...

:D :P ;P Sabor!!

Update; It's hit or miss. I'm being very serious. 09/06/2022

I placed my order by phone. When I arrived (15+ minutes later) they hadn't begun making my order. The cook looked out the window and laughed at me, laughter is universal I did not need a translation. My sandwich was not composed in the way it was last time I ordered it. I was charged the same price for poorer service and random product.

They're offerings do seem authentic and it's a short drive from Broad Street...