Rook Coffee — Restaurant in Red Bank

Agreed with other post--Vibe at Rook White Street is Dead. The woman at the register was automated, impersonal and seemingly dehumanized. I had finally bought my tenth cup of coffee and had the card to prove it, but since "all our stamps are online now" she refused to honor the material form in front of her. She just kept repeating this, rather than looking at the stamps on my card. Then she sanitized her hands. I appreciate good hygiene but not sterilized interpersonal relations. It felt like a bad customer service phonecall with AI, where you keep pressing zero to speak to a representative, I.E. a human being, but it's no longer an option.

What is a coffee shop if not a moment to touch down with humanity and indulge the senses. Now everyone even orders a cup of coffee in advanced, online...no doubt convenient...but just another example of humanity becoming the machine. If nothing else, I would hope that breif instant of an exchange with the person behind the register was affirming and real.

Furthermore, my recollection of Rook was a strong, delicious cup of coffee; mine was dilute and weak drank black. Most...

I’m not pleased with the service I just received. Apparently red bank has created a no straw ban which is fine. However usually establishments will have alternatives like a paper straw. This Rook didn’t. Then I went in my car and took and sip and so much coffee spilled out from the rim. I tried again and same thing. I went inside to tell the baristas and they said how everyone’s complaining about the faulty cups and they’re looking into getting new ones, but I could buy a reusable straw if I wanted. This is terrible business. If your cups are faulty and spilling the customer should NOT have to pay for a reusable straw after just paying $5+ Especially with no alternative!I had to drive to a gas station to get a straw. I have never been so annoyed at a coffee shop and the service it provided enough for me to write a review. They literally left you with zero options after buying a product from them....

Took a trip out to a Red Bank to see what the hype was all about. If people were willing to buy and display bumper stickers (magnets) I had to be missing something...

Location: great location in the heart of Red Bank, near shops and arcade. The place itself is small (if you’re used to Starbucks or DD like me) but well decorated.

Coffee itself: wasn’t impressed. To be fair I may have picked an off-flavor but I do wish I could have tried/even smelled before making my choice as this could have changed things for me.

In summary, it didn’t convince me to...