Fatburger — Restaurant in Redondo Beach

After moving to the great state of California I soon tried Fat Burger and instantly became a big fan! As someone with celiac disease, I greatly appreciated Fat Burger’s gluten free bun option. My appreciation for Fat Burger grew further when I went with a vegan friend one night and realized the menu featured an entire vegan milkshake section! To say the least, I loved Fat Burger for its accommodation of various dietary restrictions/lifestyle preferences. I spoke extremely highly of it and vehemently defended its honor when having the classic California burger debate (Fatburger versus In-n-Out) with friends, family, and coworkers. But, alas, this love affair with Fat Burger all came crashing down on a fateful Saturday night at the Redondo Beach location. I visited that location with a friend, who also happens to have a gluten allergy. We both ordered identical burgers on gluten free buns, which were soon brought out to our table (thank goodness we chose to dine in, rather than carrying out and waiting to discover the impending disaster until we got home.) Anywho, I was two bites deep into my burger when my friend (who had not started eating) realized that my bun looked different from hers. We suspected that these two burgers were not on gluten free buns, but rather one was and the other was on a normal bun. My friend brought our burgers to the counter to investigate and as it turns out, my partially eaten burger was indeed on a glutinous bun. That was very upsetting news for me, someone with celiac disease. But alas, gluten had been ingested and the damage was done. There was nothing I could do aside from wait and see how bad this gluten episode would be. We patiently waited to be delivered a new burger on a gluten free bun. I was partially expecting a manager to come offer some token of apology, but none came. Instead, the only olive branch that was extended was the new burger, on a gluten free bun. Except, this burger was not quite new. IT WAS THE EXACT SAME BURGER PARTS, MY TWO BITE MARKS INCLUDED, ON A GLUTEN FREE BUN. I repeat: the staff literally took the patty, cheese, etc., from the original burger, all of which was cross contaminated from the original bun, and put it on a gluten free bun. This blatant cross contamination felt like severe incompetency, especially from an establishment that is typically accommodating of dietary restrictions. To say the least, I was very disappointed and I am not proud to admit this but I did eat the burger. I figured that cross contamination would be no worse than eating a quarter of a glutinous bun, plus I needed to fuel my body before a long night at Tower 12, another classic South Bay establishment. Now I am typing this and waiting to feel the damage of gluten on my fragile celiac body. Pray for me, I don’t want to have to become acquainted with the...

Great burgers but overpriced. I LOVED MY REAL ICE CREAM OREO SHAKE!!

The onion rings do not use the kind of breading that I like. In fact, I caught myself halfway through eating them, and realized I was only continuing to eat them because I had paid for them.

I decided to throw away the other half since I don’t like their breading, and surely I would receive enough calories from the Oreo Shake and the burger! 🤣🤣🤣

If you like their breading, I’m sure you’d like these onion rings, because otherwise, they were great: fresh AND hot!

But why were they served with ranch dressing?? I tried dipping one in ranch and gagged🤣🤣—whichI rarely do—and I like ranch dressing!!🤣🤣

I guess I don’t really like their ranch dressing too much, or at least not when used in that way. It might be acceptable on a salad, but I’m skeptical. Don’t take my word for it, but it seemed a bit thin.

I prefer to go to Steve’s Charburger on Anza in Torrance and save $5-$10/adult meal on my order. (PLUS there is plenty of free parking there, the building is more roomy, and the entire property is totally flat.)

Reasons why I recommend NOT bringing a person in a wheelchair to this Fat Burger location—at least not inside: (see the rest in wheelchair accessibility comments below. Disclaimer-I don’t use a WC (WC=wheelchair, not water closet!🤣), but I grew up frequently visiting and going out with an aunt & uncle who used electric WCs. I also had a manual WC as an adult for 6 weeks while on a non-weight bearing doctor’s order.)

When you line up to order inside this Fat Burger location, it’s extremely narrow (I don’t think it’s wide enough for two adults to stand shoulder to shoulder), and has a sharp left turn into a corridor of seemingly the same narrowness after ordering to go find your table.

So, I do not think a dragontail chair would be able to make this corner. However, this is only a guess, as I didn’t make any measurements, and my experience with dragontail chairs is very limited—not mine or a loved one’s—just observing a classmate for one year.

I don’t know if a regular electric wheelchair would be able to make this turn. It feels iffy.

To use the bathroom, you have to negotiate additional turns and 1-2 more narrow corridors like the ones described above. I didn’t use the bathroom, so I don’t have any idea if they’re accessible.

If your person in the chair doesn’t feel the need to come inside the tiny, cramped building, and they don’t need to use the bathroom, then by all means, bring them here to enjoy the delicious food!

I hope that the business owner replies by posting pictures with measurements proving that I’m horribly wrong about all of the fears that I have about the possibility that this restaurant may not be navigable by electric...

Sad to say.... this once proud "King" size burger joint is nothing more than a highly overpriced failing business.

Not worth existence! The worst 😫 staffing and management I've encountered in my adult life. Phone ordered a turkey burger at 5:35 PM, arrived 15 minutes later and paid for my order. I stood at the counter for 10 minutes, no food. Sat down to wait (walk with a cane recovering from fractured femur). Sat patiently for another 15 minutes. I saw 3 phone orders served to those arriving after me, still no food. Finally asked to speak with the person on charge. The shift supervisor came out to listen to my issue. I asked for a valid explanation why my order was not ready considering it was ordered at 5:35. I shower her the call log on my phone. She left to investigate and found my order sitting on the counter. Sitting there prepared even before I arrived to pay.

The audacity of incompetence was exacerbated by the shift lead and the staff followed suit. I was given my food, now in excess of 40 minutes old and was told sorry.

I turned to walk away in total disgust but stopped and asked for compensation for the grievous error. Nothing was offered, I became insulted. Giving me old, cold food and expecting "I'm sorry" corrects the a situation. HARDLY CLOSE!!! loss of job and management training in customer service is in urgent need @ Fatburger Redondo Beach.

I debated compensatory suggestions from me, not management. After a few minutes she offered to make fresh. That should have been first and foremost, in addition to adding an inducement to entice the customer to leave in a positive mindset.

This incompetent manager took my burger, cashed out my order and was about to hand me cash when the clerk couldn't process the return because it was paid with a card. Manager assured me it was credited back to my card and again walked away fir the fourth time. I asked again I'd like a fresh burger she had the nerve to charge me.

I was shall I say enraged by now. I turned to the line that had formed behind (5 customers deep) and informed the line not to order as the will not give you your food. I stood my ground and the shift leader finally prepared the burger. I have not verified thee removal of t he charge from my card; however I am 100% positive the charge remains on my card. Dispute here I come.

Stay away far away go away. One thing for sure, your food will never go away BECAUSE they don't give it to you.

Ashamed to say I once worked for this (one-time) proud LA...