Culver’s — Restaurant in Reedsburg

It was awful!!! I ordered 2 meals (1 w/o onions) , 1 w/ fries 1 w/ rings & malts for both. As I sat there, the car in front of me left with his order and the car behind me left. 3 times the runner tried to give me the wrong order. After 3 more cars left, a manager came out and apologized said someone else got my order and retook my order. After a total of 25 minutes of waiting, the manager came back out, apologized again, gave me my order & 2 coupons for free meals. I got home and my burger had onions on it and we were missing the fries. Onion rings were cold and the malts sat so long that they were basically flavored malted milk. Of course I called and complained, they are sending me 2 coupons for free meals. Idk if we will use them, I think that we're going to stick with McDonald's from now on. I'm one very...

Normally we go to Culver's in Baraboo, but this time we happened to be in Reedsburg so we stopped in for lunch. To be honest, my wife and I were somewhat disappointed. The person that took our order was great... but when we sat down to wait for our food, we noticed that even though the table was wiped clean, there were several stick spots from soda left on the table. Also, there were pieces of food on the floor under our table. And when our order was delivered, the person came up to our table, "plopped" the tray down and walked away without saying a word. I got the impression that he would much rather have been somewhere else than Culvers! So... I guess the next time we're in Reedsburg and craving a burger, we'll just try...

I have eaten here all my life living in Reedsburg. I don't know what is going on but orders getting messed up is a frequent thing. It wasn't always like this. It's not always big mess ups but when you pay full price which isn't cheap, you expect to get the sizes you order and the meals the way you order them. Tonight we almost got the wrong size drink for one of our drinks and when I ordered a large cheese curd I got an extra small and yea that's not a size they sell. I want to enjoy the food and the service but they have to do better. Customers can be pretty understanding but it gets old after a while paying for it and not getting...