J's Pub & Grill — Restaurant in Reedsburg

While the food was good I never left a restaurant crying and more upset in my life. This place was recommended to me and my family as a dementia friendly and TRAINED restaurant. Well let me tell you it is anything but. It's taken me weeks to write this review to calm down. We got to the restaurant and were seated. I have a little index card that says my mother has advanced dementia please don't make any fuss over us but just allow me to order for her and everything will be just fine. The waitress acknowledged this with a nod. Ok or so I thought. Mind you it was my dad and brothers birthday so we wanted to have a nice meal together which is hard to do out for dinner with my mom but seeing she was having a good day we would try it. The waitress came back to take our order and when everyone ordered I said my order and then I said what my mother would like. The waitress cut me off and said no no honey let grandma order what she wants. I was stunned honestly and it took me a second because I was frankly took back by what she just said. I thought she had acknowledged the paper I showed her earlier. I said no she would like the chicken wrap without any ranch on the wrap but could we get it on the side. My mom was looking down at the ground as she sometimes does again she is confused. The waitress says to her. Well is that how you really want your wrap without ranch? My brother spoke up and said yes without the ranch on the wrap PLEASE! The waitress literally rolled her eyes at us and seemingly was irritated and angry. My mom looked up at that point and said to me I'm sorry Im so much trouble I hope she's not mad at me. She insulted us more so my mother and she's upset and angry with us? I was shocked to say the least. I didn't want to cause an issue. I didn't want to ruin the birthdays of my father or brother. My dad is 95 and my brother is 75 they deserve to have a nice meal without any drama. My husband went to use the rest room and asked to speak to the manager to just simply get this addressed not to get the waitress in trouble but to not have this hostile lady waiting on us and making a now uncomfortable situation more uncomfortable. He was told a manager would come speak with him. It was busy so we understood it might be a while. No one ever came to speak with him. She brought the food out and didn't say anything else inappropriate after that. But she also didn't check on our table again either. We are not mean or spiteful people and know that maybe she just needs love and God in her life and still left her a very generous tip. I left and tried to collect myself but literally broke down in tears for my mother looking at her for a split second feeling like she was a burden to the waitress for her order. Quite frankly it's not even my job to bring a little note in to tell the staff she has dementia. There's a whole bunch of reasons someone might be ordering for someone else. Maybe they can't speak maybe they have autism. Maybe they can't read. It's incredibly rude and hurtful to be treated in this manner by a waitress. It might seem petty and small to some but not to me and my family. If you are going through this with your mother or father you know what a huge deal it is to just go out for a meal. A meal where you don't have to cook, do the dishes or even think about anything for a night. Then to be treated so foul and disrespectfully on top of it was just uncalled for. I don't want to publicly put her name on the review. I then put 3 calls into the restaurant the next week for a call back as the manager never came to speak to my husband during our visit. Still no call back. It's been some time and I just find if this is how they are its sad and I will never bring my mother back for this kind of treatment and never give them our hard earned money. Thanks for listening not that it will create any kind of change but maybe save one person from driving with the pretense of a dementia friendly establishment when that...

My family came to J’s pub on Saturday for prime rib on a whim. There was only one other table in the restaurant eating as well so we thought we could be in and out in a pinch. It was around 8:30 so we expected them to be sold out. Fortunately for us they were not! My mom and sister arrived about 10 minutes before us and got a table right away. They ordered their drinks and then we came to the restaurant. When we sat down they had still not received their drinks. The waitress greeted the rest of our party, not in the friendliest of way and took our drink order. We waited quite a long time for our drinks. 2 of the same mixers, one wine and 3 of the same beers. My family was surprised at how long it was taking for our drinks to arrive but I was not. My boyfriend and I have been to J’s plenty of times and always, always, always our drinks take FOREVER to make here, so this was no surprise to us. We finally placed our order, 5 prime ribs and one chicken sandwich. We all received soup instead of salad, including my mom who ordered the chicken sandwich that does not come with a soup or salad choice. She informed the waitress that she didn’t order soup but the waitress said well I made six anyways so you can keep it. The soup was excellent! Everyone loved it. Our food came and we ordered 3 more beers and 1 more mixer. More time went on and we were about finished with our meals before our drinks came. My mom did not ask for another glass of wine but the waitress brought one anyway. We figured there was no point in telling the waitress about this because she never really checked on us, we weren’t going to go up to the bar to find her either as we are the guests, we shouldn’t come searching for our waitress. I felt as though the waitress was annoyed that we were even in the restaurant. We only were checked on a couple of times and the food was mediocre. For the prices, I was expecting a fabulous prime rib. I’m no chef but I can make a steak taste better than that. This prime rib was definitely not 12oz. It tiny, tough, hard to cut and could barely chew it. The vegetables were salty, the fries were almost burnt and over salted as well. I will definitely not be back for the prime rib. We have enjoyed their lunch menu way more than their dinner menu. So with that being said we have learned that we have better luck at lunch than dinner here unfortunately. I had also noticed before we got our check that the table next to us had to go up to the bar to pay because the waitress took a while to come back to their table. When it was time for us to pay the bill she did not inform us of the “non cash adjustments” so we thought that the bill was messed up and we were going to be charged an extra $10 for something that we had no clue what it was. We asked her to remove that from the check so we could see the total price and she did. I felt as though she was hovering us and was impatient when we were trying to decide how much cash to pay. Almost like she just wanted us out of there. If the waitress came back to check on us more and the bar tender was quicker we would’ve probably ordered more drinks and would’ve even stayed for dessert at the bar with more cocktails. I had went back and forth all day on if I should leave a review or not but I just was not satisfied with anything at all from this visit. Update 5/8/23 Jayson reached out and apologized for the lack of service and food issues. I will bump up my review to 3 stars in hopes that our next visit is much...

Me and my family traveled to J's this last week, for the first time. We were initially interested in going because of the size of the kids menu, but were surprised by how great all the food was! And for a great price compared to some of the restaurants in our home town 25 minutes away. The environment in the restaurant was cozy and felt like home. We loved the wooden dining tables, and our kids enjoyed the Easter decorations especially the Christmas tree. We were met with great service, having all of our questions met and help with the kids menu. We were a bit confused with what kids meals came with sides but our waitress helped us figure it out. We ended up getting the truffle curds as an appetizer, it was a smaller portion that what I thought but the quality was there, and we loved the tray with dipping cups on it. Our kids ordered the noodles with red sauce, side of mash and side of fries. And our littlest got the craft Mac and cheese. Great portions of the red noodles, they had no complaints and loved the seasoning on the fries. My husband and I got the honey bourbon burger, and the chicken Cesar wrap. My husband said the bourbon sauce was smokey and awesome. He got a side of the sweet potato fries, they were seasoned well and were thin and crispy. Best sweet potato fries we have had by far. My chicken Cesar wrap was delicious with a sharp cheese taste. I got a spinach hot bacon dressing salad as a side. It was a huge portion of spinach, probably enough for two people, with great chunks of bacon in the dressing. Loved it. To end our dinner or waitress brought us some dinner mints and got to talk to her about our special needs daughter, I loved the personal connection we had. We also loved seeing the owner Jay, walking around greeting us and others, checking on tables and saw him set a few as well. The environment was so friendly, even patrons at the bar. We can't wait to go back again, and enjoy many more dinners at J's...