D’licious Caffe — Restaurant in Reno

I ordered breakfast from here through postmates. I received cold food particularly a disgusting steak and avocado omelette. I have a picture of it when it arrived. The steak was grey and the avocado was black. It was cold all through to the middle. I fed it to my dog, it was not worth trying to reheat. I put 90% of the blame on postmates but honestly when postmates was late picking up the order the restaurant should have canceled or re-made the order, the omelette never should have been sent out like this. I could see in the order tracking that it was ready and waiting a good 20 to 30 minutes before the postmates driver picked it up I opened up a case with postmates and they refused to refund me because my order arrived within 85 minutes of when I ordered and apparently their cut off for a refund is 90 minutes or later. So for the first time ever I disputed the charge and got a refund through my credit card company. It was a matter of principle at that point, i refuse to pay for cold gross food and horrible service. If I was dining at the restaurant and I received that cold food I would 100% ask for it to be remade...

This is the worst place I have ever been to eat, starting with the fact that from the moment I walked in they didn't serve me and I mean people arrived after me and I still wasn't served. I kept waiting until I stood up to the cashiers girl and asked a lady and order steak and eggs to go. I asked for the steak and eggs well done and an apple juice. I couldn't pay with Apple Pay so I brought my card from my car then when I came back I paid and waited for my take out while sitting, they gave it to me and I said thank you. I was in my car about to leave and I saw that my apple juice was not there. I thought it would be in a bottle or something. So I went back and she served it to me. The lady didn't even tell me sorry at any time. I tried not to get angry because I was in a hurry and I just wanted to leave. When I got to eat I discovered that my meat was not cooked well, I had to throw it in the trash because I can't eat meat like that. But I repeat, terrible service and terrible food. Here I show the...

I ordered food to go before my 12+ hour shift.

I was horrified to find a cooked bug in my food, especially since I had been actively ordering it. Finding a bug on my French toast makes me greatly question their sanitation levels as this is something I’ve never experienced at any restaurant.

Furthermore, my son ordered the strawberry waffles which were photographed with fresh cut strawberries. What came was waffles with mushy canned strawberries. Some of them were extremely dark and he kept having to pick them out.

We ended up having to toss the...