Jack in the Box — Restaurant in Reno

Whoever worked on Sunday Sept 13,2020 around 2pm. What a shame... First and foremost we sat in the line for 20+ minutes. We asked for everything FRESH!!! We get up to the window pay and finally leave ... we look through the bag on our way home and found that some of our food was missing. Great! So we had to turn around , wait in the line again and get the rest of our food. Upon getting home to eat, NOTHING was fresh. More on the ready to be thrown out side , if I’m being honest. Chicken was cold and HARD . Moz sticks were cold cheese was stiff. Even the fries weren’t fresh. My brother works for jack in the box at a different location and he told me whenever they messed up an order they have to offer a cheesecake or something to make up for it ... were we offered anything ???? NO . We spent the amount we could’ve just went to a dine in restaurant and got bomb food for .... idk if I’ll be eating here again. What a waste of time...

My bar was low, but my first experience with this chain dropped the ball on literally everything. No redeeming quality, whatsoever.

Fast food should be deliciously unhealthy. This was just downright unpleasant with nothing to hide the absolute lack of any interest to even try to serve a satisfying meal.

-Burger and bun is dried out and tasteless. I threw it away halfway through. -App offered me a free milkshake (only reason I went here). Arrived to hear “Milkshakes aren’t available at night.” Great. -Specifically requested 4x ketchup. Got nothing but hot sauce. Freakin hot sauce for my fries? -Fries tasted old and dried out anyway. Not enjoyable. It’s like they scraped the bottom of yesterday’s batch and then microwaved it.

Sheesh. I expect almost nothing from fast food bu greasy, fatty food. And this chain managed to be worse.

Get your...

Have been here many times for food late at night when nothing else is open. Usually pretty good service. However this last time I went there I asked for the same shake I get from every fast food joint I go to (I’ve even got it from this jack in the box before) strawberry shake with Oreo cookie mixed up into it. Not only did they say they “COULDNT DO THAT” they then proceeded to give me a strawberry shake that was only halfway mixed together with a pile of Oreo cookie crumbles just sitting on top of it and no straw, as well as asked if I needed any sauces for my food, I asked for three different kinds and they only gave me sauce that I didn’t ask for. It was very frustrating. But usually they don’t do too bad. The food is always nice and hot and they usually get the orders right. I don’t have any complaints...