Keva Juice Reno — Restaurant in Reno

I ordered a Grubhub order when order was picked up by driver one of my drinks was missing called store was told it was left on counter. Was told had to come in to pick it up I couldn’t so after talking to 2 employees who admitted what happened manager still tried to make it as no big deal was told ahead of time had to put enough stars on my account so I could get the missing drink. Went in on Saturday 4/5/25 to get drink had to explain again was told manager didn’t put stars on my account. After calling manager employee said he would just make it for me. Drink was not made correctly. Was made to feel this was my fault. This store has repeatedly messed up my orders even when in person order had to tell them my drink was missing or incorrect. Was told by manager 2 employees that admitted what happened had no authority to promise replacement and need better training. Guess I was supposed to just forget about a $16 mess up. No caring or empathy in this matter was treated as if it was my fault, manager acted as if I was trying to get something for free that I didn’t deserve, even tried to say delivery driver took it. I think getting the drink made wrong and the way I was treated is unfair and more should have been done. I had to drive and get my own drink after ordering for delivery and not getting my drink. Was told by manager to call Grubhub and have them deal with the issue. I had to argue and persuade store to fix problem. Grubhub stated they were not at fault since it was store’s fault for not providing drink in order. So in the end I received a incorrectly made drink nothing else. I have been a customer of Grubhub and Keva Juice for a long time this should never have happened. For a manager to blame someone else and not take responsibility is not fair. In this economy $16 is a lot I am not financially able to just say forget it and walk away and shouldn’t have to. More should have been done for the mess up, inconvenience, treatment. Not planning on going back to Keva Juice on Las...

The workers at this location have clearly been there a while; however, I don't believe there is any continuity as far as any part of management goes. The menu available does not offer enough options on the low-glycemic index. Everything is delicious yes, but everything is designed to be all-in-one and keep you "hooked". Sugar, sugar, and more sugar in every single drink. Thank God the young lady working the front was able to go off memory for a recipe that offered a drink that was decent. A smoothie just has never intended to be a "sugar bomb". It should be structured to make you "feel" full without actually bloating the insides and organs, especially the pancreas and gall bladder. Drinks designed in this matter only contribute to diabetes, heart disease, eating disorders, mood disorders and so on. Sugar is good and is a great catalyst to metabolism and digestion, but it does need to be moderated. Sugar actually "lights-up" the same areas of the brain in CAT Scans and MRI Scans that the drug Cocaine does, and we've already learned what Cocaine does to brains, especially young brains. It effects and directly affects the "risk-reward" parts of the brain; or in other words, puts people in "fight or flight" mode, or in modern terminology, "gaslights" the brain. It manipulates the brain into thinking that danger or reward is present and imminent. The body has no power over that NATURAL response. It is just doing what it is supposed to do. These responses existed when we were hunting Wooly Mammoths and defending against Sabre Toothed Tigers. I believe humans have proved they are the apex predators on earth and have for a long time now. "Hyping" people up underhandedly, without their knowledge, is just wrong.

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I had one of the worst customer service experiences at your Las Brias location in NW Reno on August 2, 2025, around 2:15 PM.

I ordered a melon mangonada smoothie, but the drink was made with so much Tajín that it was completely undrinkable. I brought it back to the counter and explained the issue to the male employee working there. His response was, “So, and it gets better as you drink it.” I replied again that this is undrinkable for me. He followed with an eye roll. After finishing other orders, he finally turned to me and, in a very rude tone, asked, “Well, then what do you want?”

He remade a different drink, but when he handed it to me, the outside of the cup was a mess—smoothie spilled everywhere—and again, he said “There you go” as he slammed it on the counter with the same dismissive tone. I thanked him for correcting the drink, and he didn’t respond, just rolled his eyes again. As I walked out, I turned back, looked at him, and said “Thanks again.” Still nothing but a scowl on his face. The two other female employees said nothing either—no apology, no acknowledgment.

I’ve been in customer service for over 25 years and currently manage a team, so I understand that everyone can have a bad day. But what I experienced was not just a bad day—it was flat-out disrespectful and unprofessional behavior, especially when I approached the situation calmly and respectfully.

I’m not asking for a refund or a freebie. I just want to let you know that this experience has lost you a loyal customer of...