Popeyes Louisiana Kitchen — Restaurant in Reno

I cant give it a zero but would if I could. Firs off this branch is NOTHING like other branches I have been to. I went through drive-through and placed my order and paid for it with no problems. This was approximately 7:15 pm. I proceeded to drive home (after having been moving all day). Get home and sit down to eat and realize that the 2 original chicken sandwiches and the surface and turf combo with coleslaw and a medium spritehad somehow mysteriously morphed into a 4 piece box of chicken with a small mashed potato with gravy and a medium uncarbonated sprite. I drove back and attempted to go in dining room ( apparently they were understaffed so badly they couldn't have it open even for issues such as mine). I was forced to go through the drive-through and wait behind approximately 10 cars. Upon arriving at the speakerbox I explained their error and they had me drive forward. They ASKED FOR THE 4 PCS OF CHICKEN BACK. Now in my understanding of food handling this is not something restaurants are allowed to do once the food has left the premises. Correct me if I'm wrong. They then gave me a second sprite which was as nasty as the first one. I finally said I'll settle for a coke which was fine. By now it's 8:30ish. They handed me the replacement food and I drove home... AGAIN. YES i checked the order. My wife and I sit down to finally eat. She opens her coleslaw and it was so spoiled I could smell it from like 3 feet away.....ruined my appetite. I am now livid. I drive back again only to find that again there's 10 or so cars in the drive-through. I get to the speaker and ask to speak to a manager. I get to the window and there's an 18 or 19 yr old who I KNOW is clearly the shift manager and not the store manager who by the way stood right behind this guy the whole time. He stated "Whats the problem?" I handed him the coleslaw and said open that and smell it and you tell me what the problem is. He stated he wasn't going to do that and only offered to replace it to which I said I didn't want a replacement but wanted a refund because this was my third trip to this location in the last 2 hrs and they not only couldn't get the order right but they were also serving spoiled food. (Why aren't the food protocols followed)? He kept insisting he would only offer a replacement coleslaw. I began to curse him out ( I shouldn't have I get it) They threatened to call the cops and I told them to that I would wait for them and drove away and called corporate after I...

It appears that Joanne Rotta, a reviewer and we share the same feelings about this Popeye's restaurant. Both of us experienced poor service, incompetent staff and wrong orders.

At any rate, on July 11th my girlfriend and I ordered food through the Popeye's drive through. We didn't check the order while there and when we got home the order was missing 1 item. People can make mistakes, so we gave them the benefit of the doubt.

On July 13th, we returned to the same Popeye's and tried to place an order through the drive through. The person taking the order continuously got it wrong when reciting it back. She also recited "shrimp" in the order when we didn't ask for shrimp. Our order was slightly less in items (by one) than the July 11th order, BUT, it was $ 7.00 less.

We decided to drive up to the window and place the order face to face. I asked to speak with a manager. The manager was a lady who was just as incompetent as the first person. She was also rude as heck. The order went from $ 7.00 less than the July 11th order TO about $ .75 less. When I told her about the July 11th order, she got even ruder, if that was possible. She then sent a young man no more than 21 years old to "protect" the staff, which I found comical. Anyway, when I asked her "are you sure that that's the price" she stated, "we don't want to serve you" and closed the window.

I don't live in Reno, Nevada. This is what made it a shame since I'd contact the franchise owner(s) directly. This Popeye's location does NOT have dine in services. I think it's because the staff is incompetent, rude and doesn't want any type of questioning about why they're so incompetent. Avoid it all costs if you can.

Why did the chicken cross the road? Because it didn't want to be killed, and served up as "shrimp" at this...

One thing consistent about this location: they never fail to disappoint! Whether they miss items or they don't put the lid on one of the sides so it ends up all over the other boxes, I have never been let down more times consistently in one location of ANY fast food restaurant, than I have at this Popeye's. Seriously, something is always wrong with my order.

UPDATE FOR SEPT 2023: I placed an order at the drive thru, totaling about $90. It included 24 pieces of chicken and a bunch of other stuff. We get home and my wife says we're missing a whole 8 pieces of chicken. I call up the restaurant and speak to the "manager" Alicia (?) Wow, soooo difficult to talk to her. I honestly felt like I was talking to someone's 15 year old daughter. I told her what happened, and she places me on hold several times. I lost the receipt somehow, but I KNOW I'm the only one that ordered 24 pieces of chicken one hour ago (yes, I live far). The employee at the drive thru insists he gave me the chicken. So now, it's his word against mine. How do I prove this?? I can't. No one can, unless you access their internal video and do a forensic analysis it like they do in spy movies. #AintNobodyGotTimeForThat I apologized to her (after 30 minutes on the phone and her not even apologizing once) and told her, "I don't want go ruin your night, nor mine. What I'm going to do is NEVER come here again." She said ok, and that was that. Lesson: check and double check your order ANYWHERE you go. Second, do NOT visit the Popeyes next to the Atlantis (Moana). You WILL...