Purple Parrot — Restaurant in Reno

Makes Denny's look good. I ordered the purple parrot breakfast with eggs over-easy and medium bacon. As I was ordering, the waitress seemed to be bothered by the fact that we were there and acted as if she was in such a rush that she didn't have time for us. When I asked for medium bacon, she said that it comes with medium bacon. Just to clarify, I said, "just so it's not cripy." She snap back, "It won't be crispy, that's how we serve it!" There were a couple more interactions like this with other patrons before we got the food.

A short while later, the food came out. It looked like a typical Denny's meal but not as organized or presentable. Normally, that wouldn't be something I would care about, but I was trying to find a redeeming quality. The hashbrowns were undercooked. The bacon was about the quality you would expect from a free continental breakfast at a very cheap hotel. It was also very crispy. The eggs were overcooked and the gravy was either from a packet or prepared by a chef that had either not tasted country gravy before or really just hates flavor in the food. It basically tasted flour, cream and butter. I was pretty hungry, so I decided to just eat it.

After a short while, I tried the bacon and decided that I just couldn't do it. I was really hoping to enjoy at least one part of the breakfast. I flagged the waitress down and asked if she could exchange the bacon for medium bacon. She seemed to get very irritated immediately. She told me that was medium bacon. Then she asked me if I had seen a medium bacon. I told her I just didn't want it to be crispy. Then she corrected me and told me that I should have ordered soft bacon because soft bacon isn't crispy. A short while later she brought me back a little pile of bacon that was cooked slightly less than the first batch. She asked if that was better for me. At this point I knew that there was no point anyway so I just told her it was fine. Before she walked away from the table she made it a point to point at the old bacon and tell me again that that was medium. Before I got up from the table, I picked up one of the pieces of bacon from the first batch and pinched it between my fingers. It's broke into several shards.

All In all, it was not a good experience. Bad service, poorly prepared low quality food and definitely overpriced for...

I am changing my review, from one of my favorite places to meh... , knocking down from 5 star to 3, because...

Last time I went with my wife, we asked to be seated at the counter, old school diner style. We were seated and waited, and waited, and waited. Watching wait staff walk past no less than 10 times without even looking. Even when we were staring at them walking past.

I went in recently to get fried chicken around 11 pm. I was seated after a couple minutes, waited for a waiter to come over and I ordered fried chicken. He said that is an 11 pm cutoff time, shoved my glasses off the folded menu, picked up the menu and stuck it in my face pointing to 11pm. It was 11:08. I left, disappointed yet again that Atlantis food service is going downhill with no breaks.

Much of what my review says below is true, except the Atlantis has undergone a change in the quality of the food / restaurant staff. All of a sudden, it it like Tesla fired a bunch of engineers and they started working in food service at the Atlantis. All of a sudden there is this nepotism like spread of people and they are not food service oriented, but they are showing up all over the place. I don't get it other than a manager was hired and he is hiring all his friends and family. No idea if that is the case, but sure feels like it.

Prior review: I love this place. I love the Atlantis. I am a local, spend a lot of time at The Atlantis, love it. The Purple Parrot is a kick- serious American food, like quintessential classic dishes. Not fancy and as they state, hearty portions.

You can get breakfast dishes 24x7, like open 24 hours per day, full menu. That kind of place. Great place to wind down after a good time at the casino.

Okay, picture attached of my fantastically hearty American breakfast. Yum, exactly what is is supposed to be: basic, solid, no frills food and oh-so satisfying.

My wife staring at me like "are you seriously going to eat all that?" "That" being 2 eggs, 2 sausage, 3 strips of bacon, nice strip of hashbrowns and a good size biscuit covered in gravy. "Yes hon, I am"...

Unfortunately we had a bad experience twice in a row at this place.. A younger manager was going to replace my meal but there was no time to have that done so we just asked them to meet us halfway and give us a small discount the next time we came in.. 2 days later we came in and a manager by the name of COREY stressed over a receipt that was going to be a $7 difference.. My wife said to just go ahead and spend the $7 and in interacting with Corey he was really rude.. It's sad because we can never eat at that casino again and have to go up the street to the peppermill which was our second option before this.. I do not recommend going in there on the weekends when the manager Corey is there as he will not help you in any way.. Stressing my wife over finding a $7 receipt on her phone is not worth the debate her and I would have as to why I would prefer to just spend the extra six or seven bucks.. That being said just keep in mind no matter how much money you spend at the Atlantis unless it is high rollers and you go through a hotel manager there is no assistance in the food area of the purple parrot. They're very by the book and not people person's per se.. Stay blessed and I hope anyone who reads this understands...