Starbucks — Restaurant in Reno

I've been going to the Starbucks for years.But Wednesday around 4 o'clock.I had a very bad experience with the drive up girl when I ordered my coffee.I requested an extra shot and the little froth on top, She was confused with my order so when I got to the window I said have they changed the terminology or something?Because I've been ordering it.This way for over thirty years and she did not know What I was talking about And said most people don't like a lot of milk on top of the coffee.I explained that is exactly what I don't want.I want froth on top, Then very rudely said. We'll have that ready for you in a minute and slam the window Shut when she brought me my coffee. I said I'm sorry I didn't mean to piss you off. I was just trying to clarify so that I could order it properly. If they'd change the terminology, she said to me with a smirky smile. You didn't piss me off, with a look like I just spit in your coffee? at that point I said okay. Have a nice day very politely. And she said to me, I could say the same thing. As if being polite and not arguing with her and saying, have a nice day was like telling her to kiss off or something. I was like Oh my God what the hell's going on here and I just left, but after that experience, I can't go back there. I don't know when she's working or not working. I can't trust her to make my coffee. She definitely doesn't know what the word froth means. It's just a real shame. I'm a 67-year-old American nice guy. I've been going there for years. I always go there with my dog.The girls have always been very polite. And i'm not one who leaves reviews but I just had to...

I usually love Starbucks but from now on, I’m going to be a Dutch Bros fan this morning when I went to go get my regular drinks I ordered three drinks for my little brother and sister and for my mom to surprise her at work I was already stressed out because I had to get the kids to school on time and when I was trying to make my order, the lady kept getting mad at me for saying medium or large. She kept being like you mean Venti or you mean this and I’m not too familiar with Starbucks name so I was like sure and when I asked her if I could do a cup She kept saying I would you like to buy a cup and I kept saying no I already have a cup. I would just like to fill it and she was really confused. That wasn’t even the bad part, though the bad part was when another person had to come on the line because she didn’t understand me somehow, and he ended up calling me, sir I’ve never been called sir in my life I was born, a female, and I don’t look like a male at all or sound like one I’m never going to the Starbucks again worst service I’ve ever had probably will never go to a Starbucks ever again, Dutch Bros for life not to mention when he took my cup, he used a bin to take it and used a bin to serve me my drink never has that ever happened to me before I don’t know if that’s a regular thing but I also thought it was really weird because of all the times I’ve been to Starbucks. They never done any of this before. Thanks for all the strawberry refreshers I’m moving on to better things...

I ve been coming to this Starbucks for The last year and I never got angry over getting my stuff late. However, today I walk in there To pick up my mobile order. Mobile order means you skip the line and get your stuff and go. Well not today, there was more then enough staff there (so the understaff excuse won’t work today). I looked at the end of the long line in drive thru and was happy I ordered ahead. Then I get inside and EVERYONE was more Worried about getting the line outside moving then the mobile orders inside. I had to leave my $11 order there so I was not late to my first Day of work. So this store made free money today off of me. Oh not to mention the 2 males walking around lost …… if your in a hurry and want your drinks made right avoid this location at all cost. Sorry forgot to mention, this store is also known for not reading the order stickers on the cups…. So if you order extra sweet or extra expresso, most likely your not getting it but you sure are...