McDonald's — Restaurant in Rich Township

The first kiosk is usually out of paper receipts (or loaded incorrectly), so remember your order number (the Hispanic male manager refuses to reprint your receipt at the register, but other managers will sometimes). They get the condiments wrong, even when entered via the kiosk. A medium fry is always the size of a small, and you have to ask them to top it off. The new staff (they have a heavy rotation) is hit or miss (usually miss) on taking your order correctly at the register (that's why I use the kiosk). Their hygiene practices need a visit from the health inspector. They mop or sweep and then go to serving your food without washing their hands. I told an employee twice to wash her hands between alternating packing parts of my order and sweeping. All I got from the manager was, "I'll talk to her about it." as opposed to making her immediately stop touching my food and go wash her hands. Be prepared to wait and then have to check your order (have a conversation with the other customers waiting there looking upset (pickup and drive thru, that had to come inside to get their order fixed), and they will agree that this place needs more training in the McDonald's processes of order taking, preparation, checking for accuracy, and customer service). There are a few gems of employees there, but I have only seen them once or twice. They understand customer service and dont hesitate to ask for help. I don't know if they left, or I just don't come in when they...

Please do better. You allowed me to pay for two apple pies knowing you only had one apple pie and it was past it’s enjoy by time. I had to pull forward to wait only to have my order not correct. All of your doors were locked so I had to go back through and wait in the drive thru. I was told it would be a 6-8min wait if I wanted the pie. I told the young lady next time tell people while they are ordering if you don’t have an item available. Don’t take the money knowing there’s missing items in the bag. I asked for a refund. Once home i noticed the pie was hard and past it’s enjoy by time. The enjoy by time was 2:39pm and I placed my order at 4:05pm. My bread on my sandwich was hard. It’s time to go elsewhere. I had to edit my comment from two years ago in order to place this one which I gave one star back then as well. Nothing has changed in two years and that’s sad. My order is constantly messed up and they substitute items that you ordered for items you don’t want instead of telling you it’s...

There is a New McCrispy Gold edition I have been addicted to the sandwich. I have had this sandwich like literally everyday but the past 2 days this location can not get it right. Pictured below is the same sandwich different days and neither of them is made right or fresh. It comes with pickle bacon 🥓 and gold sauce. So today I go get the sandwich again and once again they made it wrong. So I called and told them I did not order a spicy sandwich the manager proceeded to argue with me and said well we made your sandwich right. That they do not have any chicken sandwiches that are spicy when clearly they offer a spicy sandwich on the menu. Then she argues with me that the sandwich is not really spicy they just put a hot sauce on it. Everything about the conversation made me extremely upset. All she had to say was I am sorry and we will replace it. But instead she wanted to argue. I hung up and called corporate. This location will no longer...