Chili's Grill & Bar — Restaurant in Richland Township

We stopped in for dinner around 5:30. It was not very busy and we were given a booth promptly in the bar area with our 3 young children. My husband has worked in the restaurant industry for several years in almost every role so he was slightly put off by the seating arrangement for a family but took it as a rookie mistake. Our youngest was visibly upset because she was tired and hungry after a long day of things happening outside of our control. My husband took her out of the restaurant for a few minutes to help her calm down; feeling bad that we were disrupting other customers in the section we were sitting in. After returning we ordered our meals and everyone waited patiently. The children’s meals came out within 15 minutes, delivered by the manager(which we did not know at the time). I noticed some of the silverware looked somewhat dirty but we had enough silverware that we didn’t need to request new ones. As a server walked by she stated the other kids meal should be on the way out but we let her know all the kids meals were delivered and we were awaiting our meals. A few minutes later a server came out and said our meals were almost ready, they were just waiting on the order of fries that accompanied the one meal. Almost 20 minutes later our food arrives and the only thing that is hot are the fries. My husband’s quesadillas were cold and my burger lukewarm. At that point the children have finished eating and we’re ready to go. I maybe got 4 bites of my food before they became inpatient and anxious to leave. My husband politely requested boxes and asked to speak with the manager. When the manager returned we realized that he was the server to deliver the kids meals. My husband explained to the manager our concerns in a calm and respectful manner (seating, timing of food etc.). The manager acknowledged that the hostess was new and the cook was his least experienced cook which all contributed to the issues we encountered. Having personal experience of such staffing, my husband said he understood and let it go. Before requesting the check my husband went to the bathroom. He overheard the manager and a server talking rudely about him/us in the kitchen; stating that we were being “ridiculous”. The conversation was loud enough for customers in the dining area to clearly hear. My husband requested the check from our server when he returned. She said the manager “took care of it.” which we had not requested nor expected as we had every intention of still paying for our meals. Despite having overheard their unprofessional conversation, my husband still left the server a quality tip and left without confrontation. Thank you for covering our check. However please be more conscious of what you say and where you say it. Take the time to relay the concerns to your staff so that they know how it impacted service and what they need to improve on. It’s okay to be frustrated with customers or staffing but it’s highly inappropriate to openly talk about customers within earshot of the...

Step into a world where culinary delights meet impeccable service, a haven where warmth, expertise, and delectable flavors harmoniously intertwine. Jaden at Chili's in Johnstown is not just a server; she's a maestro of customer service, an embodiment of the joy that a meal shared with loved ones can bring. In the heart of this vibrant establishment, Jaden shines as a beacon of hospitality, setting the stage for an unforgettable dining experience.

From the moment I crossed the threshold, Jaden's infectious upbeat energy greeted me like an old friend, instantly putting me at ease. Her accommodating nature radiated throughout the meal, as she anticipated and catered to my every need. An oasis of customer service, Jaden elevated my first-time visit to Chili's to a level of grandeur I hadn't imagined.

Jaden's prowess with the menu was nothing short of astonishing. She navigated the culinary landscape like a true scholar, effortlessly guiding me through a plethora of options. Her uncanny ability to gauge my preferences and suggest the perfect meal was as if she had read my mind. A man with a robust appetite, I was floored by her suggestion – a culinary masterpiece that satisfied not only my hunger but also my craving for something truly exceptional.

But Jaden is not just a master of the menu; she's a consummate professional with a heart of gold. Her personable demeanor fostered a genuine connection, making me feel like a cherished guest in her own home. As a team leader, her influence was palpable, infusing the entire dining experience with a harmonious rhythm that resonated with the spirit of family-oriented service.

Jaden's dedication to her craft was evident in every gesture, every detail meticulously attended to. Her radiant pride in her role was a testament to her strong work ethic – a throwback to an era when dedication to one's craft was revered above all. In a world where quality sometimes takes a backseat to expediency, Jaden's commitment to excellence is a breath of fresh air that revitalizes the dining experience.

In every sense, Jaden is the heart and soul of Chili's in Johnstown. Her warm, accommodating nature, paired with her encyclopedic knowledge of the menu and her knack for anticipating her guests' desires, elevates the dining experience to a symphony of flavors and emotions. As an expert restaurant critic and a grateful patron, I can confidently declare that Jaden is a true gem – an asset to the brand and a guiding light for all who seek exceptional food and...

I never been to a chili's before and just moved here we usually go to Applebee's but decided to try it out the first time I'd have given them 5 stars across the board the food is great clean restaurant and the servers are so friendly with the exception of the bartender/manager which brings me to my review here me and my wife went for our 10 year anniversary more in love every passing year so it was a special occasion to say the least ordered our food and we both felt like we wanted a bloody Mary I took a drink of mine and realized it was too thick of a drink for me and just wasn't what I wanted after all so I gave it to my wife who rarely drinks but likes bloody Mary's from time to time but to her it seemed strong that particular day strong for her particular taste that day so like myself it just wasn't what we wanted after all we made the wrong choice for drinks we just thought we wanted one is what I mean so we told the extremely friendly waitress when she came my exact words were can you take these we would like something else I'd like a beer and my wife ordered her a different drink we never asked for it to be taken off the bill I simply said it's thicker of a drink than I thought I wanted and it's to strong for my wife and went back to enjoying our delicious meal glowing having another special year to celebrate the extremely upset bartender i later found was also the manager came to our table me with a mouth full of my meal and caused a scene to inform us that by law there's a precise amount of alcohol in every drink we we're extremely embarrassed well my wife was i was highly upset to have our moment disrupted so aggressively and inappropriately and told her don't you dare come and disrupt our dinner with this crap not my actual words and we finished our meal and left you can't redo another wonderful year date celebration it ruined the moment and will always stick in our mind 10 years is a wonderful number of years together so in love and this one is ruined forever by a bartender with her feelings hurt and a manager who should know better just because we made the wrong decision of drink ourselves we never intended for her to take it off the bill or insinuated it it was our mistake I even told them that I didn't expect it to be removed from the bill but the damage was done and for that reason we will never step foot in another chili's again thanks for the memories there miss manager bartender you should be thankful i didn't call your regional manager...