Best Buy — Local services in Richland Township

Here is why brick and mortar stores are failing. I wanted a new TV, did not want it shipped (bad experience with electronics being shipped before) so I went here for the first time in years. Cash in hand, research done online, and car cleared for space. I wanted that tv at that moment. No less than 9 employees were in the store, standing in three groups of three. Some leaning on tv boxes, some at the podium at the front of the store, and more leaning on tv boxes. I looked around, found what I wanted and then went to ask one of the nine for help. The guy that came with me was nice enough at first. Couldn't answer my specific question about the tv I wanted. Not a huge deal, but I thought employees at Best Buy were tech experts. Then I showed him that the tv was $20 lower on Amazon and asked if they price matched. He said they did and pulled out his electronic device. When he scanned the tv, he said his Amazon listing was more. So I showed him again. He made me kill the page and reload it, insinuating along the way that I was lying or trying to cheat them ($20 on a $700 tv is really worth lying?). So I loaded it again, in front of him. Showed it was the same sku, model, etc. He says "Mine doesn't say that, so too bad." So to sum it up, I wanted to give Best Buy some brick and mortar business as well as let me have better peace of mind instead of shipping a $700 tv. Saves them money since they don't have to ship a large tv, which I am sure is expensive. Because one of the salespeople couldn't find it on his phone, I was refused the $20 off like from Amazon. Even though I had up to date proof and reloaded to prove it wasn't fake. Fine. I walk out, take my daughter to dance, and buy the tv from Amazon while in the waiting room. Best Buy loses the sale, I get my tv for $20 less, but later, and Amazon loses money to...

I purchased a fridge on 5/20/2022 from the Johnstown store. I was delivered an opened boxed, scuffed, (I took pictures) non-functional fridge by the "Geek Squad" (that I let run overnight to make 100% sure it was dead).

I called the next morning (they didn't open until 10am) to inform their returns that I actually wanted a WORKING fridge. The lady I spoke with informed me that the Geek Squad would be by the next day to get the dead fridge. Then she said that they couldn't deliver another fridge until the second of June. I informed the lady I was speaking with that I kinda needed refrigeration, and to cancel the whole order and that I'd have to go pick one up from NOT Best Buy. I was then informed that the Geek Squad wouldn't be out to pick up the dead fridge until the next Tuesday.

I then asked when my return would be processed (it was a major purchase on my debit card) and I was informed "the next billing cycle." When I asked what that meant exactly, the lady informed me that it would probably be around the 15th of June!?!

Well, it's the 15th and NO REFUND. So they have had MY money now for almost a month! The fact is, the transfer should have taken literally SECONDS to refund.

I had a horrible shopping experience YEARS ago purchasing a faulty computer from Best Buy and haven't purchased anything from them since. I made a huge mistake going back in their store.

OF NOTE: The Geek Squad guys were nice and professional. I have no problem with them whatsoever. My main take-away here is NEVER use your debit card at Best Buy (although VISA will ultimately protect me) because they have an antiquated returns system and or...

This is my local store so it's primarily the only location I frequent. The employees throughout the store are sometimes helpful, not for what you're looking for but the general area or section in the store you're looking for. I think I’ve visited once when they could actually assist me (twice they tried to give advice but it wasn’t accurate, A for effort). My biggest issue with this location is that they don't sync up their sale skus with their registers. I've almost never had a sale item ring up at the sale price, then you have to wait for the one person in the whole store with override credentials to free up and override the price to the advertised price on the packaging. YOU TRUST YOUR EMPLOYEES WITH HUNDREDS OF THOUSANDS OF DOLLARS OF INVENTORY, TRUST THEM TO HELP CUSTOMERS AT CHECKOUT. This issue has resulted in me putting back games the last 4 visits I've had because, as a customer, I don't feel I should have to wait, on top of the checkout line AND making everyone behind me wait, just to have the employee they trust to be available. Fun fact for customers though, if you want a game that's on sale, check the console store (Nintendo, Xbox, PlayStation, etc.). All games weve attempted to buy from this Best Buy we bought directly from the console for less. Poor service and/or poor policy in my opinion. **the employees at the check out counter are having the same issue customers do. They’re kind and patient but can’t do anything to help the customers in...