Dairy Queen Grill & Chill — Restaurant in Richland

This restaurant is by far the most dysfunctional in the entire Tri-Cities. This includes the establishments that have regular fights nightly. I guess i should explain. On two occasions i was picking up food orders, set to pick up at the restaurant. I arrived as the app recommended and informed the staff i was there to pick up my order.. Not only was my food not ready to go.. (After 15 minutes after the recommended pick up time.) but I could see portions of my order sitting under the heat lamps (They were two orders of Chicken strips and Fries with a side of gravy)...I understand businesses can get rushed and have to "backburner" some orders in order to expedite others. But when an order can be completed... by simply putting the food... into a bag.... and then handed to me ( or even set on the counter) and the staff instead would rather... gossip... play pranks... harass other employees... The worst of the bunch I think is the individual that I have deemed "Glasses Ponytail." She would be the one to not only simultaneously know about my order. but then continuingly ask what is missing.. I would answer " my food" GP would then go and ask about the food to the cooks/Ice cream makers.. and then get sided tracked and then start the cycle all over again. Eventually somehow thru the power of sheer will.. the food would then get into the bag.. but again GP would grab the bag.... and then just need to turn around and hand me the bag.. instead... gets distracted.. puts the bag back under the lamp and then goes elsewhere.

And here is the kicker.. I said twice.. So not only did this Unprofessional behavior happen once... but it seems to be a Trend at this DQ Both Times GP was the Culprit. I will say the first time was worse. because During that event.. GP did the same as listed above.. but the unique act this time was.. She logged into the Cash Register.. Ordered some food.. paid for it.. Went to the kitchen.. Grabbed the food she ordered.. And then put HER FOOD into a bag, while mine sat under the lights STILL.. and then proceeded to log out and then leave for the day..

Both occasions I have bit the bullet and just took the monetary LOSS due to the fact even when asking the employee about my food, i was never any closer to getting anything. So I guess in summary.. I just paid DQ $24.86.... To never eat there again.....

So this happened awhile ago, so like April of 2022.

I was visiting family from near here for a funeral service for my uncle (I flew up there from Phoenix) when my grandmother and I went to this dairy queen to pick up some food for myself, my grandmother, and my grandfather, so myself in my grandmother were in attire for such an event, with me wearing a hand-me-down felt cowboy hat.

The staff was super nice and while we were waiting for our food, one of the employees, name was lost due to time, but he was roughly 5'8" with black hair and a beard, came over to me and asked about my cowboy hat and its material, I explain its black felt and he asks with no hesitation if he can touch it. I wasn't peeved by this and found it pretty wholesome so I take off my hat and allowed him to touch it. I am not kidding when I am saying this, but this guy was like a little kid in a candy shop and couldn't get over about how cool this hat was. He then thanked me for everything and we moved on from there.

I don't know who this gentleman was, but if you're reading this review, you made a very gloomy day for me and my family so much better, and I hope you receive amazing luck...

The two stars is for the food. Freaking Delicious. Yes, capital D. The loss of stars comes from the service. At the window, when the attendant asked us to pull forward, he said, "Pull up by the trash can.". This was a sign of things to come. Eventually they did bring us our food. We requested catsup, so the expiditor went back in. Then we realized they hadn't given us the extra toast we ordered. When he brought the toast out, he was holding it with his bare hands. (Aren't we still in a pandemic?) Then we realized the extra gravy we had paid for was also missing. Then I started to doubt myself... Did we actually pay for extra gravy and toast? We looked through the bag and food and napkins... No receipt! I asked to get a copy of our receipt, to provide feedback. By the way...we did pay for the extra toast and extra gravy. Moral of the story? I'm okay bring scooted forward to assist in their drive through time average bring low, but then that one car, over by the trash can? It still matters. Damn that food was...