Subway — Restaurant in Richland

As far as quality, freshness, and all the things you would expect from Subway, no complaints & better than some I've been to. I rated only as 3 stars because I went in with cash (a $20 bill). The employee needed to buy quarters from her safe with my $20 payment prior to paying off my order with the bill, because all of their registers were almost out of money, apparently both paper and coin, & the $20 I had was the style that had been going on since I believe 1929 and ended in '96 when the new colorful $20 came out. **If you have an age like mine then you know what I mean & unlike a lot of newer generation individuals, may have never seen one before :-). Apparently the safe does not accept bills that are not "new" Styles, so she stated they could not take my cash. I explained that while I understood it was not her fault, it was absolutely ridiculous given it is real money & had she not needed to buy quarters with the money I was paying for my sandwiches with (getting change back also) that it would have gone into her register & would not have made a difference whatsoever. I had to go to another fast food restaurant across the parking lot, thank you Dairy Queen on Gage Boulevard! And ask if they would be kind enough to replace the old style $20 that I was given from Roasters a few days prior in exchange for a "new" style $20 at the suggestion of the adorable young people working at the time :-) and have it exchanged. Thankfully not having to make a purchase @ DQ also to do the exchange. Then walk back to present my "acceptable" $20 and then waited about 6 minutes for the young gall to get off the phone in the back to pay. My sandwiches were done & I was not able to leave with them for an additional 27 minutes. There is definitely something that needs to change or if unable to accept old style bills, signage, ask before making how the customer is paying, something? I shouldn't have to use a debit/credit card for a place that still (amid Covid) allows you to pay in cash with $20 bills & lesser. **As a side note, old style $20 bill was in great condition with no faded areas, over worn or...

I have come to this location 3 times now and haven't had a great experience any of those times. The first time I went through the drive thru their ordering machine was down. The second time, I see both employees outside smoking while I'm ordering and when im done ordering and pull up to the window they are still outside smoking, when they went in they never addressed me or opened the window. The third time I went through similar situation, I ordered, I hear my order beeping waiting to be accepted for at least 5-10 min and again no one opens the window to say they are working on my order or anything. The fourth time I went through, again same thing, not addressed, and the lady has the audacity to ask for a tip when they never talked to me or was hospitable in any way. They just handed me a bag. Sorry but the customer service is absolutely terrible here. Also the last time I got food it was way over salted and not toasted that much like they took it out too soon. I usually love subway and have had no issues at other locations. If you are thinking of going to this location, dont expect good customer service and attitude from the employees. Oh, and expect a wait as they dont seem to value their customers. Its a bummer because this is the closest location to where I live, but I think I'll be going to a different location next time. After giving this location 4 chances, it's been a huge...

I always receive outstanding service at this Subway, no matter who is working. ® The restaurant is consistently clean, organized, and fresh. @ However, I want to give a special shoutout to Sophie! @ I'm not sure when her shifts are, @ but it feels like she's always there, bringing an incredible energy to the place. @ She's always in a great mood, and her positivity seems to uplift both customers and her fellow employees. @ The entire team reflects her enthusiasm, making every visit a great experience. ¿ Honestly, I don't know if she ever takes a day off because she's so dedicated! = Thanks to Sophie, this Subway has become my go-to spot. - The cleanliness, freshness, and welcoming atmosphere make a huge difference, and whoever manages this location deserves recognition as well. @ Sophie, your positive attitude and amazing customer service don't go unnoticed. @ Keep up the fantastic work —you make this...