Hot For Pizza — Restaurant in Richmond

Just moved to Richmond and was not familiar with HFP but needed a late night meal. Ordered an 8" Chicago style at 10:30pm on a Sunday. App said it would be ready at 11:25 which I thought was a long time but maybe they're busy. By 11 the status of my order in the app had not changed (it was still "received" and not "being prepared"). I thought I'd call to double check, but it just rang and rang and no one answered. At 11:20, when the status still hadn't changed, I tried calling again. No answer. I thought I better go down there so I did. There were people standing out front smoking cigarettes but otherwise pretty empty. I told them my name and tried to explain that it had been an hour but the app wasn't updating. Terrance (he said his name was) just walked into the back without responding and came out a few minutes later with my $26 8" pizza."how long has it been ready?" "I dont know" " is it still hot?" "Yes, it's been in the oven." I took my pizza and left. When I got to the car, I noticed the toppings weren't actually on the pizza but lying next to the pizza in a cheesy goo--probably because the pizza was put in a plastic bag and was carried at an angle rather than that. I also realized they didn't give me my drink so I went back inside."Excuse me there was supposed to be a drink" I said to Terrance. He did not acknowledge me. "Excuse me," I said to the other bartender, "there was supposed to be a drink with my order." Terrance looks at me and shakes a plastic cup of ice. "I didn't know you were getting it. You didn't acknowledge me." "Get this guy his drink," Terrance says to the other bartender and slaps the cup of ice down. Then he walks away. So I try speaking to this other person. "I don't think your app is working. I waited an hour and the status never changed. I tried calling multiple times but no one answered." "We've been busy." "There's no one here." They just look at me. "Can I speak to a manager?" "Get out." "Excuse me?" "Get out." "I'm waiting on the soda I already paid for." They put a little coke in the cup then fill it the rest of the way with just water. "Here, get out." "What? I'm gonna leave a terrible review online." "You think I care? I don't care. Get out." So I left and wrote this review. I will never give HFP my...

Going to give a subpar review because the majority of the negative reviews on here are truly accurate. I've been here 3 times and haven't been back for over a year. I have enjoyed the food when it was fresh but the service staff is not attentive in any way. The last time my wife and I were here was the legit last time. We came on a Sunday in mid afternoon. Not busy at all. My wife and I ordered drinks and their pepperoni roll/calzone thing to go. After an hour, we were confused why our one to go item wasn't ready. We also had to frequently flag down the bartender over that hour for a drink. She never once paid attention to the bar. Nonetheless, the pepperoni roll/calzone was actually done within 30 minutes after we ordered so our waitress never once checked or told us it was ready for 30 more minutes. Suffice to say, that thing was cold as he'll. We paid and never said a word because we don't like causing business disruption.

Well, you might ask why am I posting now? It's because the owner has a smart mouth and only chooses to respond to select reviews it has a personal experiences with and ignores several other negative reviews that have legitimate claims.

Now, in the off chance the owner reads this and wants to respond. I assume you will reply first with "Well, I don't ready every review because I am operating a business" or "I just don't have time to respond to every customer who posts a negative review." I can think of at least 10 other superficial responses you may have, trust me. I just don't care to list every single one out to get across a point that I making pretty clear.

How about stopping the arrogance with your product and service offerings. You have good food but you fail to deliver consistently. Own it and try better instead...

Pizza experience was absolutely amazing. The vegan options are just perfect!! I got the 8in with light sauce, vegan cheese and topped with pineapples, mushrooms and spinach. For the purpose of banging pizza I’ll definitely go back but on second note I personally don’t see the one female who works here at the bar isn’t the best at customer service. It appeared she’s rather bothered when customers have 1,000 questions whether in person or phone calls. Witnessing her complaining about them was unsettling as a customer. When in customer service that is the purpose to be able to be unbothered when someone is curious as to how the menu works. Working in customer service is a choice. Would’ve given 5 stars had the females demeanor was welcoming.

11/25 I came here for the second time and this time my pizza wasn’t what I expected. The review above was based on a vegan pizza experience so I thought but something deep down had me wondering was the cheese vegan bc it tasted and smelled too much like mozzarella. The female swore on her life that it was vegan and she gave me a vibe that was pretty certain that she knew bc she kept asking was I okay. Just imagine had I had a dairy allergy. Vegan cheese? That was a lie bc today I’m eating my pizza and it taste and smells like vegan cheese which is creamy and nothing like real cheese. My encouragement is that homegirl find another job she enjoys and that you emphasize your preference. The pics attached are to show the difference in the two types of cheeses (pineapple/mushroom pizza, cheese melts differently and is creamy and onion/bacon pizza looks like melted mozzarella bc the cheese can actually burn...