Barnes & Noble @ VCU — Local services in Richmond

Kind staff but they tried to sell this textbook to me for a ton of money, but when I went to price match the book I found it on a B&N Website for $30 less! We're broke college kids! What are they trying to do to us?? Also, one time I returned apparel and got 70 dollars on a gift card and a receipt for the gift card. When I tried to use it for an online order to ship it as a gift I entered the gift card no. as well as my debit card info to pay the difference which would have been $5.00 out of roughly $55.00 as I had already used roughly $20 dollars at another time. When I placed my order it told me that it was confirmed, so I tossed the gift card, but days later, I looked at my account and realized the whole order was charged to my debit card, but B&N never notified me, so when I called the store, they told me that even with a receipt for the gift card, there was nothing they could do. So $50 down...

Wanted to rent, rented a book after the two week period (so after add drop already happened) decided that I would rather have an Ebook due to convenience and to also buy the other material with it as a bundle.... I was told that because I rented the book after the two week add drop period I was stuck with it. I have only had it two days. Not to mention was gouged price wise for it. Overall i go to vcu, never used this place. Now I see why people tell you to avoid it. I would recommend the same to anyone. Just a lousy store looking to take your money with no customer service. I recommend going with VBC just down the street, at least they can work with you and are much more...

This Barnes & Noble has a great feel to it, but the selection is slightly lacking. Barring some best sellers, the store mostly only has books published 3+ years ago, and each section is limited to mostly just 'greatest hits' and 'best sellers' of the genre. It also is mostly devoted to overpriced VCU merchandise as well as textbooks. The staff are amazingly helpful however, and make up for almost all of the flaws for a student, but for anyone who is not a student of VCU, this B&N is definitely lacking compared to others...