New China Dragon — Restaurant in Richmond

The food is great but the time between ordering and delivery was nearly an hour. Calling in was easy and she was very polite. Problem was that my delivery driver was racist. He called his coworkers Chinese n-words. I called it in, they apologized and told me they wont have delivery to the building again. Its disappointing however because when I said I had an issue with the delivery driver, they knew it was him being rude.

Edit: Now that I've sat down and ate my food, it's a bit of a disappointment. I ordered the chicken wings and fries. Chicken wings were cooked perfectly and the fries had a nice crunch to them. I also got the chicken teriyaki sticks which were also perfect. The pork fried rice tasted off, I'm a bit worried it wasnt right. The boneless ribs were a bit on the colder side given the delivery time and a bit too chewy. The sweet and sour chicken was overcooked and just nothing but crunch, hardly and chew to it. My chicken noodle soup was meh. The noodles in the broth were okay but the chicken was like rubber. This is not the first time I've ordered from here and every other time has been excellent but between the food and my delivery driver I wont be ordering here again.

Original rating was three stars on account of the racist remarks and the fact all i I received was a brisk apology about the behaivor of the driver as they knew it right away when I called.

Edit #2. I called to replay my complaints about my food to the restaurant and she did explain the chicken in my soup and the fried rice was because it was steamed too long and too much salt. She did say they would be better next time.

Unfortunately when I went to ask for a refund whether full or partial for the items that were borderline inedible, I was hung up on. That's disheartening. I dont know if it was intentional or accidental but three calls and it disconnecting this one time with such clarity on both ends seems unlikely.

I am a bit miffed by the fact I spent 32 dollars on my dinner and half of it wasn't edible.

Edit #3. I called early in the afternoon about the nights events and was told to send photos about the food. Two and half hours later when I returned to work, I sent the photos to the number given to send them. They called me back and said a driver was going to come pick up the food. Which they did. I've never had a place come pick up food before. Most the time they tell you to just throw it away but not a huge deal. I hadnt planned on eating it any further.

I was called back once they received the food and stood me they saw nothing was wrong with and I would be getting 27 dollars back since I ate three of the Teriyaki sticks, which I'm fine with. I was then told I would be unable to order from there again, which I'm not against but it does surprise me that's what was told to me.

I understand there are people who attempt to get free food out of this but overall this was just terrible service and a bit of a hassle.

It is one star entirely on account of the...

I wouldn't have even given one star if that was an option. I'm at the massey center cancer hospital and I asked the nurses what were good places to get food from. They suggested I call china dragon and just tell them to deliver to the hospital because they do so very frequently. As soon as I said the massey center cancer hospital she got an attitude and asked me like I was incompetent what the address was again not explaining she wasn't aware of the address. I then said I wasn't sure what the address was and she cut me off before I could even finish my sentence and said If you don't have the address we won't deliver to you very rudely. Had she let me finish my sentence I was saying give me just one second and I'll look it up. I was so thrown off by her attitude I just said have a nice day and hung the phone up. I wish I had gotten far enough to write a review about the food. I don't normally wrote reviews about places that are negative and am normally very forgiving. But no one should work in customer service if they are going to behave...

The secret to many restaurants, especially modest ones, is knowing what to order and what not to order. I have found that, at China Dragon, you can actually order excellent and HEALTHY food, provided that you keep the order simple. Order any meat (such as beef, chicken, pork, shrimp, etc.) with vegetables (such as broccoli or mixed vegetables) over white rice. It will always come with your typically good Chinese restaurant brown sauce. You can even specify "spicy" if you want. And then, what you get will ALWAYS be good.

A very healthy item is the Szechuan Tofu, but be sure to ask for steamed tofu (as opposed to the deep fried tofu). It comes with a good assortment of vegetables and a sauce.

Two weeks ago, the service I received from the cashier was very curt, which is atypical for this restaurant. Later I mentioned this to the owner, who actually apologized to me and told me she would better train the cashier. This is a good reason for me to keep...