Crazy Thai Restaurant — Restaurant in Richmond

We love food from Crazy Thai, our neighborhood. They cook magic, not food, but the service of people they hire in the register is extremely poor. Most of them are not patient, kindness you can forget about and they are visible angry and they don't hide that,because they talking very fast,incomprehensible and last time when I make order to wait and take home in last 2 min I wanted to give up,because the girl was too much rude and unpleasant even I left tips $10-15,i thought this is no no. But the people from the kitchen, when they came out for a second, my God they have a smile and personality like small sunshines 🌞 Previous time,when my husband and I came for dinner, it was one very, extremely kind,nice, calm girl, even she didn't know much English,it was our pleasure to comunicate with her,because we felt welcome and enjoyed in food,everything. Please bring her back because people who have that attitude rarely would anyone sacrifice that feeling of pleasant feeling of welcome. You can say maybe for wallet of average middle class family this would be an expensive place,for a family of four, dinner would be around $ 300 . We have amazing meals ,orange cake, and fresh hot tea, but we don't...

This was my first time trying Crazy Thai. Had some issues getting through on the phone to place a to go order - the phone was answered then immediately hung-up. After that happened the third time I was about to give up but decided to give it one more try. That time someone answered and spoke to me. I'm glad I hung in there. Ordered the steamed chicken dumplings, green papaya salad, softshell crabs with curry and mango sticky rice, for pick-up. The folks were friendly when I got there. All of the dishes I had were very good. The curry sauce with the crabs was definitely the best part of the meal. The fried softshell crabs were cooked perfectly, although, only having two was a bit miserly, and three would have made it more of an entrée. I will definitely be trying other dishes. There are Thai places closer to me but if some of my other favorites are as good as what I had I will be happily go the extra mile...

Ordered: 1 Shrimp garden rolls 3 Tom Kha soup 2 Pad Thai 1 Pad See Ew Total spent: $66

The good: Vegetables were fresh. Vegetables were diced nicely. Chicken on soup was cut thin and fresh. They packed food nicely.

The bad: The soup was lousy. Very watery, no flavor, mushrooms were raw and very oily.

Garden rolls were badly wrapped in plastic and not even wrapped well. Very thin, awful presentation.

Pad Thai was 3 slices of carrots ( I counted), 2 pieces of broccoli, 5 pieces of tofu, 2 snap peas and about 3 pounds of pasta on a mediocre red sauce. Peanuts on the side, lime slice. That's it. Portions overall are small, definitely not worth $11.95

Pad See Ew was flavorless and only 5 pieces of broccoli along with disgusting pieces of pasta stuck together and 7 pieces of meat. The sauce was ugly, had no flavor.

Conclusion: Will never be back, wouldn't recommend to anyone. Save your money...