Pizza Hut — Restaurant in Richmond

I have absolutely nothing positive to say about this Pizza Hut location, or Pizza Hut in general for that matter. I had a horribly disgusting experience (on top of my pervious mediocre experiences). I tried to call and place an order with no luck getting ahold of the store (at 7 p.m. on a Sunday when the Pro Bowl was on). I assumed they were fairly busy and I was in no rush so I went into the store. Upon arriving, there was one person working the entire store, including making the pizzas, taking orders, cutting and boxing as well as accepting payment. I placed my order all the while the phone rang off the hook (no wonder no one answered my earlier phone call). While waiting for my pizza, I observed this employee doing all of this work - and not once seen washing his hands. He handled food, money, boxes, the phone and who knows what else in this store without washing his hands. Then, once my food was ready I asked if employees had called in sick today since he was the only one working. He proceeded to tell me that he sent all of the employees home so that he could make his numbers for the month in order to get his $800 manager bonus.

Obviously, I'm going to complete the survey on my receipt. This kind of service is ridiculous and this employee does not deserve to be in a management position since they have absolutely no understanding of customer service. I waited about a week for a response with no word. I then put a review on Pizza Hut's website, stating the issue (limited to 200 words) and that I would like a response by phone. I ended up getting an email saying I would receive a free pizza coupon in the mail.

Overall, Pizza Hut's customer service is lacking - and that is putting it nicely. Good luck trying to get a pizza here. My suggestion is to find a different pizza place or to order from...

If I could have given this review less than 1-Star, I would have. I order my food and was told that delivery would be "30 minutes" I call 45 minutes later to check on my order and was told that someone else's order was across town from me and the driver is on his way. It does not take an hour to get from Pizza Hut to anywhere in Richmond, then to my place on a Saturday afternoon. I called back once my pizza was finally delivered almost an hour later and it was cold. The General Manager (Chris) said that he's sorry that it's cold and did not offer me anything other than an apology for my order. Because I was upset with his "resolution", he decided that me being "disgruntled" is something he doesn't tolerate and that he just got into his shift and said that I'm not welcome to call back to that location again to order food, AND he said "If you are going to be disgruntled I'm just going to hang up right now". This is NOT how you treat customers. I will never go back or call back to this restaurant again. I strongly urge the District Manager to do something about Chris, he does not know the first thing about being a manager, and that's knowing how to deal with customers...

Samantha, the manager laughed at me when my order was wrong! Told me it wasn't her concern. Then hung up on me! Pizza Hut replaced the pizza, but with something of less value and not delivered! Not cheese crust. I paid for both. Samantha is a pathetic manager, and doesn't understand the meaning of customer service! Dont worry, when these videos are placed, her store will plummet in ratings and her name will be well known! There's a right way and a wrong way to speak to people, and she hasn't been taught the right way. Shame on her parents! This 3 topping pizza will be expensive for her store. When this is over. They will wish that they had just replaced the pizza! Oh, btw, two days earlier, my 3 topping was burnt! But I accepted that and figured that they were just busy. I didn't want to bother them!! But a totally wrong pizza is not ok! Her actions and behavior, though, was the...