Big City Pizza Richmond — Restaurant in Richmond

Had not ordered big city for a while because the last time we got the spaghetti there it was so dry no visible sauce even in the pan but today was my son's birthday so we thought we'd give it another chance and ordered spicy buffalo wings and instead of spicy the wings were naked with just a little small cup of non-spicy Buffalo. Also we used to love the spaghetti and meatballs but it seems like they keep putting less and less sauce to the point that today when I opened it up it was merely just reminisce of sauce nothing on the spaghetti just cheese and the meatballs. Truly disappointing for a birthday dinner. It was so bad I literally had to come home and open a can of spaghetti sauce just so it was edible. Fool me once shame on you fool me twice shame on me won't be a third time not if this is what their new priority is skipping out to the point of not giving any sauce to even make the food palatable. When I first moved to Richmond we thought it was the best thing we'd ever had. I also got the cheese pizza and I swear there was no seasoning in the sauce I do not know what's going on it was the most bland cheese pizza I've ever had in my life. I normally don't make complaints I understand from time to time but literally like there was no seasoning at all. I wish it would have been better for my...

Usually love supporting “local” businesses, but this place has left a lot to be desired. Domino’s blows this place out of the water in terms of service time, quality, and pricing (which is alarming). Ordered 50 bucks worth of food (2 sandwiches, 1 small salad, buffalo wings, and 1 order of cinnamon twists). Cinnamon twists were advertised as having icing on them, but when they arrived, they did not. Salad had the two extra ingredients that were requested, but was laughable considering the price to size ratio. Salad was very small, and only came with one free 1.5 oz dressing packet. The sandwiches were ridiculously small as well. The philly cheesesteak was alright, albeit skimpy, but the fifth ave heartache was HORRIBLE. The sandwich did not come with the advertised buffalo sauce and ranch, and had one thin layer (maybe 10 pieces) of tiny chicken . . . crumbs? Whole sandwich was basically 5 inches of bread. Awful. Lastly, the buffalo wings were cold and rubbery. Just overall very unappealing. To top it all off, the order did not even include napkins or a utensil package for the salad / cinnamon twists. It’s a shame that you pay a lot of money for a product and don’t even receive what you order. Hey, but at least we got a few free paper plates! Save your money and order...

My name is Jonathan Shear. A few days ago, I ordered a large 14-inch pepperoni pizza from Big City Pizza in Richmond, Kentucky. Unfortunately, when the pizza arrived, it was cold, and I had to microwave it to warm it up. I called the restaurant to inform them of the situation. They courteously offered me an in-store credit for a replacement pizza, which I appreciated, especially since it was late and I didn't want them to make another 14-mile trip to my shop.

Today, when I called to redeem the credit, I was told that I indeed had a free pizza on my account. However, at the end of the call, I was informed that I would still need to pay a delivery fee. This was a surprise since I was under the impression that the replacement pizza would be entirely free due to the earlier inconvenience.

I was disappointed as this additional charge was not communicated upfront. Despite offering to tip the driver, I was still expected to cover the delivery fee. This experience has left me feeling frustrated as the promise of a free replacement pizza did not align with the...