Union Market — Restaurant in Richmond

Sorely underwhelmed by this experience. The notice of a 45-minute wait when we arrived didn't dispel us, as we patiently enjoyed our drinks and took a look at the storefront on the other side. Other patrons waited with children in tow, eventually inquiring about their meal, which arrived 5-10 minutes later. Four kitchen staff manned the back of the house, yet somehow food hardly trickled out to the dine-in customers, less slowly for to go customers.

We ordered a French dip, an Italian sandwich, and a pimento dip, but only the sandwiches came out. When I brought it up, the server offered to give it to us to go. How this was missed is beyond me, since they had ample staff and one was there SOLELY to manage the timing of tickets. Perhaps a new system or a more capable employee should be assigned this responsibility.

The food was objectively good, the French dip offered a made-in-house horseradish and simple jus, the Italian had a slight spice with cherry pepper which impressed bite by bite. Unfortunately, I can't say the quality of the food, nor apologies of the servers could ever make up for the poor execution. I read other reviews that pointed to this, and I initially scoffed, but now I must relent and agree with such accurate depictions of inadequate service.

I may indulge in their food again, but until some real changes take place with the back of the house, I'd prefer not...

I tried lunch at Union Market for the first time today. Based on the meal I had, they deserve five stars; however, I'm reluctant to give then five since this was my first visit.

You'll find it tucked neatly in a residential community as if it belongs. It doesn't look "out of place" based on location. It's a small market with indoor and outdoor seating for customers. I browsed the shelves of market items while waiting for my to-go order. Definitely a unique selection if you have a desire for healthier choices.

I ordered the "pick two" combo where you're able to mix and match sandwich, soup, and said options. I chose the sweet potato soup and chopped salad. I jumped out on a limb going that there sweet potato soup would not only have a hint of sweetness, but that it would also have savory tones. And guess what? It did! It's absolutely wonderful - you have the sweetness associated with the potato and at the end there's a burst of flavor! I played my soup with the chopped salad. I wanted a basic salad with a little twist. The chick peas and feta have met the little twist I was looking for.

I look forward to visiting a few more times in the upcoming weeks to TEST consistency. My thought is five stars are coming! Happy...

I’ve been coming to this place for years. The majority of the people there are pleasant and we greet each other with great energy. There’s this one lady that I’ve noticed over the past year or so that has this nasty attitude and not sure if it’s a color thing or not. Every time she’s the server behind the bar and/or working the to-go window, I cringe at talking to her. Just recently, I ordered food online during my lunch break around 11:30 AM and went to pick up. I ring the to-go bell and she opens the window, not even a hello or to lower to say hi (window is slightly higher). Just shoves the food through the window. I asked “can you place my food in the bag please?” She takes a bag, and SHOVES it through the window while I’m handing her my food to bag it. She then says “I’m giving you a bag.” Real snobbish. I frown at how’s she acting and she mocks me by frowning too as if to say “what’s your problem?” Always been to this place, after work, during work, on days off, even shopping in the store/bodega to buy little nick nacks. This has always been my place because of the vibes. That was TOTAL disrespect...