Country Skillets — Restaurant in Ripon

I’m writing to express my disappointment with a recent experience I had at your establishment. I placed an order for an omelette with extra bacon and specifically requested no cheese due to a dairy allergy. Unfortunately, cheese was included in the order, and I was unable to eat my meal, causing me to miss lunch during my 9–5 shift.

I called twice regarding the issue. Both times, the manager I spoke with was curt and dismissive. During my final call, I requested a refund and was told, “You never said no cheese,” and was offered a replacement meal instead. I declined the replacement, as the manager responded with, “I’m not gonna argue with you,” in an unpleasant tone.

As someone with a food allergy, I always make it a point to clearly communicate dietary restrictions. The lack of care and poor customer service I received was disappointing and concerning, especially when food safety is involved.

I hope you take this feedback seriously, as it reflects the need for better communication, allergy awareness, and respectful customer service. In contrast, I’ve had consistently positive experiences at Country Skillet in Manteca, where customer service is handled with...

Drove up from Modesto to give this place a try. I saw lots of beautiful pictures of all the different dishes. I’ve never been here before so this was my first time. I ordered the country skillet as seen in some of the pictures. However mine did not come on a skillet. At Best, this is what I call mediocre cafeteria food. The biscuits and gravy did not have the flavor that you would expect. The potatoes that’s another story. The sausage taste is it had been frozen and quickly thawed out. The portion sizes are fabulous! They are huge! No complaints there. The server did not come to ask me how things were with my meal. They didn’t offer to refill my coffee until I was done eating. The place was not packed at all. I was so disappointed. I look at pictures first before I go places that gives me an idea of having a good culinary experience. When I go to a place, I want to leave four or five stars. I understand that this is peoples livelihoods. Customer service is huge as is providing good...

Poor service. The server only came to my table one time during my meal to top off my coffee. The server passed by my table many times and never stopped again to refill my coffee or how the meal was or if I needed anything else. I completely finished my meal and stacked all my dishes and things on one plate. I then sat silent for at least. at least 5 minutes before the server came to my table to give me my check and didn't say a word and was about to walk away before I stopped her to ask for a glass of water. I worked as a server in my past so I know about how to treat customers well. I also tip well because I appreciate good service. As I sat there for over 5 minutes, I went from giving a good tip to giving a small tip to deciding on not giving a tip at all. This is my first time here. A friend knows the owners. The menu looks great and my breakfast was good. Service was one...