La Quinta Inn & Suites by Wyndham Manteca - Ripon — Hotel in Ripon

Worst hotel ever. Rudest front desk girl ever. First off, paid $230 for the room and amenities that came with the hotel. One of the selling points upon check in was the pool area. As soon as we settled in to our room I took my kids down to swim sewing as it was so hot out. Once we arrived to the pool it was discovered that the motors where not on or working, there was nasty film like substances floating all over top of pool with multiple bugs crawling at the bottom of it. My kids were so disappointed and so I tried to ask the front desk if there was something they could do. I was told that the 24 hour maintenance guy was called but not answering. Frustrated with the fact that the pool was a selling point but was not notified that it is not in working conditions. Front desk attendant said she could give me the r managers number but that was all she could do. I explained my frustration in the fact that there is nobody else to speak to and we are only here for the night. A reimbursement of some kind would’ve been nice seeing as this room was given to us without full awareness of the main selling point we were looking for. THE POOL. I explained why I was skeptical of an email versus a number or business card of said manager as this does not seem like it will be taken care of and now we are stuck in this situation. The front desk attendant started to speak with a short temper towards me and was giving dirty looks the entire time. As mad as I was at this point, I calmly told the front desk attendant that I understood this is not on her, but it is really upsetting to have her give so much attitude. She responded back with the rudest ugliest dirty look and denied being anyway with me. I then pointed at her and said “this display your doing right now is exactly what I’m referring to”. The girl got up and walked away leaving me at the desk. So rude, so unprofessional I could not believe that this hotel would have someone like this working the front desk. Absolutely upsetting and disrespectful. I tried to call to soak with manager and waited at the desk. The girl came back out and I asked for the email and her name so that I can notify the manager of whom I was speaking with. She wrote the email and refused to give her name as she said it was “none of my business”. In shock at the continued rudeness I asked her again. The girl ignored me and went back in her cell phone. The next person came in and while I was still standing there this front desk person addressed the new patron and ignored me. I let her know this was so disrespectful and it is not how you treat customers. The front desk attendant raised her voice stating “you have to give respect to get it!” Trying so hard to hold my composure i reiterated how this whole ordeal was very disappointing. The front desk staff proceeded to threaten me saying if I did not leave she would call the cops. Absolutely ridiculous! Never in my life have I ever experienced this kind of treatment. This is the first and last time I would ever stay at such a poor managed place. I advise you to look elsewhere when looking for a hotel. There are better hotels with...

Let me start off by a warning. It's the practice of this location to announce your room number out loud. I asked two different front desk clerks on different days. It's not like other locations that they only circle your room number on the paper or tell you it's on the card. This threw me off when I checked in. I've been to other locations, but this is the only location that does this.

Other than that, my stay was good. Parking is free, and there are spaces around the hotel. As long as you have your room ley, you can enter any door to access the hotel, especially after curfew hours (9pm).

Breakfast is included, and they keep it pretty clean. The only complaint I have about this is the juice machine for the apple and orange juice. It wasn't cold and tasted like it's been sitting in warm temp, so it tasted like it was starting to ferment.

By the elevator, before you turn to it, the fitness center is there. Multiple guests used it, but space is limited, so I didn't use it. They have a water refill station and guest laundry (self-service), just almost adjacent to the elevator.

They have a mini business center just by the front desk when you enter the lobby.

You need to ask for housekeeping if you need one. My room was clean, so I only needed to ask for refresh once during my stay. There a mini fridge and microwave in the room. Also coffee maker.

This location is convenient, it's in the middle of 2 fwy going north and south. There's a gas station literally outside the hotel and food establishments. Location was...

Overall our stay was not really good but can't say it's been the worst. We attended a tournament for our son which gives us lots of down time in our hotel room. When we checked in the day before the tournament we were told that the buildings tv service was down and was being serviced at the moment by technicians, that it would be up in a few hours. Noticed cable boxes in hallways. Asked front desk if we needed to take ours out and was told not needed. We had no tv that day for us to enjoy. No tv the following day either but heard tv sounds in the hallway. Asked front desk again and front desk person said "You have no tv?" I answered no. She told me oh, we tried calling your room to service it but you didn't answer and we couldn't access your room (We were at the tournament that morning). I was really confused because housekeeping came to our room, accessed the room to freshen it up. Honestly sounded like an excuse and I believe our room was forgotten in regards to tv service. I finally later got a call in the room from the young lady that checked us in the day before and later came by to try and get our tv up. We helped her pull out the furniture for her to access the back to do some rewiring. After a few trip for her to our room the tv was finally up later that afternoon/evening. Got to finally relax and enjoy it for about 1 hour before it was time for dinner and bedtime. We honestly try to not be picky people but this had not been the best experience we've had at a...