Pixels Bar & Eatery — Restaurant in Riverside

Pixels completely ruined why Friday night. If you are planning on having a nice night out, absolutely do not go to Pixels. It is currently 2:47am and instead of enjoying time with my significant other, I am writing this review. My girlfriend and I arrived at pixels around 10 pm, and we spent the rest of the night there, enjoying ourselves and dancing. A little after 1am I decided to close my tab. I had had 3 whiskey sodas (4 if you count the one I spilled and the bartender agreed to give me a replacement free of charge...) and 1 beer, My girlfriend had three Screwdrivers. When I went to pick up the tab they tried to charge me double my tab. After I attempted to ask them why they doubled my tab all three bartenders came up and accused me of buying drinks for people I don't know, I told them I would gladly dispute the charge with my credit card, but they then refused to give me my divers license even after I told them that they could keep my credit card and I would pursue the matter civilly. They kept telling me to "call the cops then" and so I asked for the number for the non emergency line from a security guard, and I called the police. They agreed it was reasonable to at least give my license back, but the bartender still refused. At this point the police officer said it was a civil matter and even made an agreement with me that I would be able to drive back to the bar to dispute the charge due to the bar staff refusing to give me my identification back by police order tomorrow, since the bartender would not comply. (at this point I am rather sure the bar staff overstepped their bounds by refusing a lawful order by a police officer.) I own an automotive dealership and attend dealer only auctions almost daily, and so by them keeping my identification, they are restricting me from being able to do my business as a dealer, and are actively impeding on my ability to feed my family.

I would like to ask the owner of Pixels, business owner to business owner, is this an appropriate way to treat your customers? If I had had as many drinks as the staff accused me of (before flipping their story to buying other people who they could not even identify drinks, after seeing I was coherent enough to obviously not have had over 8 alcoholic beverages) bar staff apparently has free rein to make up your tab to whatever they want. I am planning on speaking to the operations manager tomorrow to see how they were able to allow such egregious and unacceptable service as well as training their bar staff to ignore lawful orders from police officers. Edit: I spoke with the "Business owner" (I cannot verify the authenticity of her claims) the next day. They also tried to keep my ID and tell me it was illegal for me not to pay them the amount they decided I owed. She told me it was illegal that I did not sign and it was the same as leaving without paying. I pointed out to her that they charged my card, I had checked my account and seen it, so I had paid plain and simple, I just did not agree to the fraudulent charges made so I did not sign, which is completely my right. After a long conversation in which I explained to them that if they have all the proof necessary, they can provide that to my bank and my bank will be able to sort it out. I was finally able to obtain my credentials back after that. She also tried to use the fact that if I paid her the full amount in cash she would take the charge off of my card, since it was a business card, until I had to explain to her I am the owner of the business and so there is really no incentive for me to try to hide the charge. While we were finishing up some regulars or employees came in who were visibly drunk came in and got drinks (this was 2pm on a Sunday) One of them just started angrily shouting at his phone until the manager I was speaking to had to tell him by name...

Hi :) First I would like to preface that I had no expectations going to this bar - I had been there before, however it was a drunken night and of course I’m going to have a good time. This time, the bartenders were sweet and the DJ was great (early 2000s - like 2016, exactly my vibe) but one of the bouncers were horrible. He had started in a bad mood, when I had asked to get 20s broken down into ones for the drag show next door, I hadn’t said anything about his mood. However, when my coworker/friend was with me, and drank her bottle of water (that she got from Menagerie) he told her that she couldn’t get in, which was fine, but after I told him, “I hope your night gets better”, that’s when things went down hill. He was very rude and antagonistic (admittedly, as was I After the fact), and was just horrible all around. I will never let someone else dictate my emotions, but I do hope he gets his personal life in order and that his attitude doesn’t ruin someone else’s night. Good luck to this club and that bouncer. I wish you the best. Pixels, you’re a great club from what I’ve experienced the only thing youre lacking is on those you choose to keep...

This was my favorite night spot until they did me dirty I was buying some drinks for me and my friends I got 3 drinks for $27 and I chose not to tip the bartender. I was then told “wow no tip I’m going to remember that. I don’t have bills to pay anyways” so I walked off without minding the rudeness. Then later when I went to buy a drink again the same bartender walked around the bar to ask the other person behind me what they wanted. I then told her I was first she said she would not help me because I was “rude” I quote. But solely because I did not tip her. So I told the security what happened, she saw me talk to him and she walked up to talk with him aswell. When they finished I told him she’s mad because I didn’t tip her, then they asked me to leave. When I asked their names to report them to upper staff/management they said don’t worry about it. Remind you, tips are not required and no bartender should be disrespectful and demand a tip saying “wow no tip”. Overall my night was ruined and I was thrown out simply for not supplying a optional tip. I highly recommend...