Wendy's — Restaurant in Riverside

Google says this location closes at midnight and we stopped through the drive through at 11:06 PM on the way into town from a long drive and a hard day with no dinner. We pulled up to the speaker to get something quick and easy on the way home and someone started to take our order, “welcome to Wendy’s, would you like to try a combo?” We gave our order then were met with long silence. The order on the screen started to change several times like someone was fussing with it, maybe having computer difficulties. We sat at the speaker for probably longer than we should have, awkwardly, waiting patiently for them to finish taking our order; we could see someone at the second window from where we were sitting so we didn’t want to be rude and just pull away. When no one ever came back on the speaker we decided to pull up to the window thinking maybe his microphone was having technical issues, whatever. The man ignored us for several seconds before eventually leaning out the window when he saw we weren’t going away (again, just trying to be polite/patient) and he curtly said “we closed at eleven.” I just stared at him confused and started to say that someone had started to take our order at the speaker, but my husband started to drive away and the guy closed the window on us anyway. I didn’t appreciate the gaslighting or his attitude given that someone answered the speaker in the first place and asked us for our order. If they were really closed, that’s fine, then instead of leaving us hanging at the speaker someone could have told us that they were mistaken and they weren’t taking orders anymore. Not to mention that every Wendy’s in the area on Google has hours listed as closing at twelve, including this one, so I’m not sure I even believed him. This experience annoyed the heck out of me and I probably won’t ever go back to this Wendy’s...

I went through the drive thru a couple weeks ago, got a combo, a baked potato, and 2 large frosties, one chocolate and one vanilla. The service was slower than a herd of turtles, the sandwiches were dry and seemed like they had been sitting for awhile. The icing on the cake, which I discovered after I got home, was that the vanilla frosty was maybe 3/4 of the way full, and the chocolate was maybe half way filled, if that! There was no possible way that someone put the lid on the frosties and did not notice that they were underfilled. I called the restaurant to try to get some sort of refund or coupon, but after calling three times, no one even bothered to answer the phone. So I resorted to going onto the website to leave feedback, which I was able to do (although it did take several attempts before the website showed that the feedback was submitted). But as they had done up to this point, my feedback was completely ignored. I received no response from Wendy's at all. I guarantee that if I strolled into this restaurant and attempted to get the rest of my frosty, they wouldn't ignore me then. This experience, and the lack of customer service, has completely turned me off to Wendy's all together. Considering how much they charge for they're food, you would think that at least their service would be better. I'll never step foot in, or drive through any Wendy's ever again. I miss Dave Thomas!

Ps. How can the franchise owner allow this location to remain open when there are this many negative reviews, most of which have common complaints?! You might as well just dump all the food into a snow blower and shoot it into bags...... You'll probably get more orders...

At about 8:25pm on Friday, Aug. 22nd, I ordered Baconator fries with nothing else at the drive through, which was not busy at all. The order taker told me to come to the second window, which I did. She gave me my debit card back and asked me to pull up by the door, which I did. A few minutes later she brings me my order, which I immediately checked, and they were cold except for the nacho cheese sauce. I got out of my car and tried to go inside, but the door was locked. I walked up to the 2nd drive through window and tried to show the order taker. She said there’s supposed to be shredded cheddar cheese on it. I told her I know that, and it’s the fries which are cold when they’re supposed to be hot. She said they would remake them. A bit later, they brought out a new hot order of Baconator fries that I could tell were hot. I left and when I got to my destination 5 minutes later, I pulled them out of the bag , which had sat upright on my car seat. The container was coated in cheese and the entire order was mixed up with the bacon. The container lid was evidence that they had deliberately flipped the container over and over.

I won’t be back to this Wendy’s. Decades ago, I worked for Wendy’s and if I had ever tried to pull this abhorrent behavior, I would’ve been fired. On top of it, the dining...