Tropical Smoothie Cafe — Restaurant in Roanoke

I was trying to place an order on the website for the Plano location and when I reviewed my receipt it defaulted to the trophy club location. I called this location and spoke to a gentleman the first time and he said that he voided the transaction and I should see it back on my card. I waited a week and did not see it! Second time a called I spoke to a lady, she was not friendly at all and sounded like I was annoying her she said she will let her supervisor know and I should receive a callback. I waited another couple days no call or refund! Third time a called a believe I spoke to the supervisor she said that she was going to talk to the district manager to get this taken care and that I should receive a call or an email! NOTHING!!! It has been almost a month and I have not received anything! I am out a little over $60 for food I never received!! It’s the customer service and lying for me!! Yal haven’t even been opened long and just reading other people reviews sound like the is just how this location operates, very...

I love Tropical Smoothie Cafe but this location is just not it. I was excited to try their new Bowls. I ordered but then proceeded to wait 10 minutes before they even took my payment. No other cars were before me or after me. At that point I didn't have time to eat so I asked for the bowl to be taken off. I received the biggest eyeroll and sigh I've ever heard with the cashier whining "BUT we just made it!" Then proceeded to still hand me the bowl plus a smoothie which I still wanted/needed at that point. I had to throw the bowl out since as I had told her I genuinely didn't have time anymore and couldn't eat it. Please advice your cashiers to inform customers of longer wait times. Its sometimes okay and people will make inform decisions instead of going without breakfast because nobody decided to communicate the wait times on a...

I came to the store shortly before close because I was nearby. I understand that it’s better to come earlier if you can but I didn’t think that the employees would retaliate against me just for ordering a smoothie late. I asked for them to replace the banana in my smoothie with a different ingredient and instead they put an overwhelming amount of banana just to send the message that they were upset. I know what the drink tastes like without any modifications and it doesn’t even come with as much banana as they put in it. If the staff members were upset, this was not a professional way to handle the situation. I hope management addresses this kind of behavior to ensure better customer service...