Auntie Anne's — Restaurant in Robinson Township

I have been going here for years! I order a pretzel bite. Anyways, they now have 2 sizes: small and large. This lady assumed I wanted a large (I ordered 3) . Charged me for all larges. I proceeded qith the payment. And when handed the cups, she gave me large, i then told her I wanted small... (This could have been a 3 or 4 star right now, she was nice and apologetic. I will take blame, sure, I didnt specify.) . A manager came over to do refunds and literally tried to make me feel horrible telling me, making it known he has to take time out and do each item individually. Telling me its my fault and I should have known better to specify. And he made a huge deal to me... his paying customer. Anyways, i will not be going back here due to very...

Went to the auntie Anne’s in the first level of the mall and asked for mini hot dog pretzels and paid for them. They came back with the wrong thing and when I went to correct them they told me they did not have what I wanted so I then asked for a refund and they told me they don’t do refunds. So I walked off empty handed after paying my money. I then proceeded to go to the upstairs location and asked if they had any at 5:02pm and they told me they opened 15 minutes before and they weren’t going to make any. Overall really bad service will never get food from either of these...

Tried to order their bucket size with drinks and was told that it was 20 min wait since it was made to order. They had a whole batch coming out of the oven and their holding area was 95% full and only one other person in line. When I asked if they could just use some in the holding area or what just came out of the oven they gave me a confused look and followed with a no, they are made to order. Zero desire for the sale and zero customer service.

Edit: went to the 1st floor location afterwards and they took care of me with...