Our Paladar — Restaurant in Rochester

We were so excited to visit Our Paladar after hearing great recommendations. While the food was good, our experience was disappointing due to a billing issue that could have been easily resolved with better communication.

We ordered Yuka Fries, the crab pasta, and oysters. The oysters were fresh and tasty. The crab pasta arrived, but the sauce was too heavy for my daughter to eat. I requested an order of pasta with butter and fully expected to pay for both. I also asked for the Yuka Fries to be remade without any sauce. To my surprise, I was charged for the Yuka Fries twice, totaling $28 for fries.

When I spoke with the owner, he explained the second charge was because he had comped the pasta. However, upon reviewing the bill, the pasta was not comped. I want to note that I fully expected to pay for the additional buttered pasta, as I ate the original crab pasta dish, but being charged $28 for Yuka Fries seemed unreasonable, especially as the original toppings—sauce and lemon—were overpowering. Instead of taking a moment to review the bill and address the issue, the owner walked away without further discussion, which I found unprofessional.

It’s such a shame he escalated the situation rather than recovering it. This misunderstanding could have been resolved quickly with better communication. While the food was enjoyable, the attitude toward addressing the issue left us certain we wouldn’t be returning. They must be doing very well to treat their customers this way.

I hope this feedback helps future customers. Be aware that they are not very accommodating and will charge you for adjustments.

This was supposed to be a treat for my daughter who had just gone through a major medical treatment The owner clearly does not care about the customer. Please think twice before...

We booked a table for 16 people to celebrate our wedding. I was working directly with Kiefer who was extremely responsive, cordial, and all-around great to work with. He accommodated for the need for gluten-free dishes for a couple of our attendees and he prepared the menu beforehand in a way that was easy to understand.

The staff was amazing! We had Ben and Noel as our servers and multiple staff members stepped in to help out because we were such a large group in an intimate setting. They were friendly and the service was fast.

The food was incredible. We had the croquettes and yucca fries during our cocktail hour - both were extremely tasty and easy to eat! For dinner we did a family style set up with Caesar salad, gnudi, swordfish, fried chicken, pork, and desserts. Everything about the meal was perfect. The portions were enough to accommodate our large group, it was delicious, and everything was prepared perfectly.

The atmosphere was warm, inviting, and intimate. We were able to share laughs, memories, and a delicious meal together in a wonderful setting served by amazing people. I can't stress enough how great this place is and how awesome the people that work there are. You can tell they truly enjoy working there and that there is an insane amount of love and passion that goes into making their meals!

Thank you Kiefer and your team at Our Paladar, it...

Came here with reservations for a group of 8 , Two of us our gang had dined at Our Paladar previously. Lots of delicious options to try. I had the gnudi which was a mushroom version when we were there and one of the most delicious things I've ever eaten. (The flavor moves with the season) My partner had the mahi mahi which was delicious as well. We ordered a cheese board as an appetizer which is really only enough for two. Was hoping for a larger appetizer to share with the table and all are designed for two people to share. We ordered a green salad which was delicious and could have served four people as a side. We also ordered a side of the yuca fries which although tasty, we ended up taking home. Had to save room for dessert. My husband ordered the pineapple coconut tres leches cake, which was delicious and could easily be shared so we took most of it home. I had the pavlova which was lovely and perfect for one. We ordered a bottle of rose which was reasonably priced and complemented the food. Tried a couple cocktails -the painkiller was tasty and not too sweet. The award winning "green" drink with scorpion bitters was disappointing and I gave it to another member of our party.

Our server, Adrian, and the whole team did a lovely job of managing the pace...