Marinades Pizza Bistro — Restaurant in Rockford

I sat down one evening to enjoy a good brew and Stromboli. The Stromboli was just a little warmer than room temperature on the inside. The cheese still pulled apart, although the toppings inside were Fing RAW. Raw mushrooms, I ate maybe a 3rd of the Stromboli, I was very hungry and did not want to wait, although I should have yelled across the room to get some attention. At the end of the day, I just assumed that at least decent customer service was available. To my dismay, this was not true. The waitress came over long after we received the food and asked if we wanted anything else. No one even asked how the food was. Which, in my opinion, is always mandatory and courteous and professional to ask. So I said, "No, but the Stromboli is raw. Is this how the Stromboli is made here? I didn't know what to expect, because I've never had it. Usually, when I order a Stromboli, it is hot inside and fully cooked." Then the waitress said: "What do you want me to do about it?" (Unacceptable) To which I replied, "Well, whatever yall think is the best course of action to solve the problem." She replied: "I can give you 50% off of the stromboli." Feeling disrespected and disappointed as a customer, I said, "ok, if you think that's the best course of action." She then took all of the food off the table, including the rest of the appetizer we ordered and dashed away. When the waitress came back with the check she told me. "Next time let me know earlier, so I can have them put it back in the oven to make sure it's hot for you." (This is the most disrespectful and ridiculous customer service I have ever recieved.)

I've been a customer at this location as long as it has existed. I will likely never be...

My daughter (7) and I were on a daddy daughter date and I thought I would try this place out for the first time. I am happy we did. We started out at the bar with some root beer on tap for her and a beer for me. We watched the cheese bread and pizza be put into the wood fire and be rotated with attention. My daughter filled up on the cheese bread. I ate my fair share too. The marinara was fantastic with larger than life chunks of garlic in it. The pizza was delicious as well. Probably my favorite pizza I have had in Rockford or Belmont. It was well seasoned and the toppings were very high quality (we had sausage and bacon) I really liked the crust on the pizza. It was like garlic bread. The service was prompt and friendly. The owner was tossing dough and answering all of my questions. The setting was nice as well. It felt welcoming without being to kitschy. The smell of the wopd burning in the...

We went to Maridades on a Saturday evening, around 7 pm. There were several other tables with customers. We ordered a pizza immediately when the waiter came to the table, then sat for 40 minutes while people who came in after us got their pizzas. The waiter never came back to our table and refused to make eye contact. Our water glasses were empty. When my husband went up to ask what was going on, we learned that the waiter had never put our order in. He and the cook were hostile and did nothing to try to make it right. The waiter's only comment was, "I'm busy." As we got up to leave, another couple also got up and left, saying they had had a similar experience before there. This is expensive pizza, not to mention expensive beer, but the service does not warrant...