Culver’s — Restaurant in Rockwall

Culver's is not one of the larger fast food chains in the marketplace. There are currently nearly 800 to 900 locations in select states in the United States, including Wisconsin, Illinois, Missouri, Florida, and Texas, which has nearly 12 locations statewide. The Dallas/Ft Worth area has 4 locations if I am not mistaken. Maybe their agenda is to be the best they can be in the few locations where they are located now. I had a burger, fries, and drink. The hamburger was made with a well toasted hamburger bun that tasted bakery fresh. Many fast food places use a "clamshell" grill to cook burger patties, a grill that cooks both sides of the burger patty simultaneously. I hate this type of grill because it involves Teflon contacting the burger patty during the cooking process, and ruins the grilled flavor. This is a popular piece of hamburger equipment only because it cooks the meat faster. Culver's uses a flat top grill that requires the burger patties to be hand seared like a steak, and turned over the old fashioned way. Whataburger, Sonic, and FIVE GUYS also are faithful and use flat top grills, resulting in no Teflon to ruin the burger flavor, and cook more slowly making the finished hamburger taste better. I like Culver's partly because they cook their hamburgers like this, and they have great soft serve mixes with candy or cookies mixed in. Their customer service standards are set very high, but for best service, go inside and order in person at the counter. If you aren't happy with the cashier who is about to take your order, such as a silly laughing, or not professionally behaved person, ASK FOR A TEAM LEADER OR MANAGER. WHEN THEY ARRIVE AT THE COUNTER TO SPEAK WITH YOU, ASK FOR THEM TO TAKE YOUR ORDER. IF THEY ASK WHY, JUST SAY "YOUR GOOD ATTITUDE, PROFESSIONALISM, AND YOUR HIGHER EXPERIENCE LEVEL ARE WHY I CHOOSE YOU TO TAKE MY ORDER, AND I SINCERELY THANK YOU FOR YOUR TIME." This should convince them that you appreciate them, and have chosen Culver's despite the competition. An answer like this makes you sound like you are serious about getting good value for your hard earned money, and carefully chose where you went. IN A NUTSHELL, I LIKE CULVER'S A LOT, AND HOPE YOU TOO HAVE A GREAT...

We were in the area and wanted to grab a bite to eat, so when I googled nearby food options, Culver's came up. We have never heard of them before, but I saw that the reviews on Google were really nice and the photos looked interesting, so we thought we'd give it a shot. When we walked in, the cashier that attended to us was Joseph. I explained to him that we've never been there so please bear with us. Joseph explained the menu very well and gave us the options to change an entrée into a meal, and just really helped us to order our food. The food was really good, I only wish that the serving portions were bigger for the price we paid. We had the butter burgers, spicy chicken sandwiches, and a jumbo shrimp platter with fries and soup. This review MUST include a word about their custard!!! It was really really good. So rich and creamy. The kids loved it too. Now, to explain this restaurant would be to say that it's like a cross between a fast food restaurant and a dine-in restaurant. You go to the counter and place your order, and pay, then they give you a order number decal (to be displayed on your table) and tell you to be seated and that the food will be brought to you. I met Reed, the manager at the time and complimented the service we recieved. He was also a very courteous and polite individual. I mentioned that I would be posting a review and he was delighted. We will definitely be back. ⭐ ⭐ ⭐ ⭐ ⭐ 5...

My family have been a customer of Culver’s since before they came to Texas. We first became a customer in Branson, MO. Then within the next year of that initial visit, they started popping up in our area. I have been a customer of this location since they first built it here. Their food is always so good. From their perfectly cook crinkle fries, to their excellent cheese curds. I even love their butterburgers. Let’s not forget their customer service. Most of the time it is on point. Occasionally it’s meh, but not enough to complain about. Now this time. I usually skip around on the menu as to not get stagnant with my order. We go in and I see the advertisement for their new ( well, back ) burger called the Pepper Grinder Pub Burger. That first taste was good. But that’s where it ended. The burger itself was so dry all the moisture from it was completely gone. Making it taste like a beef flavored piece of cardboard. The bun was so stale that it cracked with every bite. The cheese itself was not that hot and not melted, kind of like it was put on as an afterthought. The peppercorn mayo was really good. I really don’t know what to think about this. Will this experience hinder me from returning to Culver’s? Probably not. Will I order the Pepper Grinder Pub Burger, again sadly probably not. Maybe the cook was having an off day. Maybe they were new. Who knows. I know it was not a good experience for me. Maybe yours...