Nasr Jewelers — Local services in Rockwall

Went in, met Mr Nasar, extremely nice and very attentive to detail. He made our ring resize experience a pleasure we vowed to return with our next jewelry need. Flash forward to today, went in to have another ring resized for my wife and look at something to purchase as a Christmas gift as well, the young gentleman who assisted me was aggressive, he was insistent on telling me what I wanted and once I decided to make my purchase somewhere else due to his extremely high pressure tactics I asked to see Mr. Nasar, he got offended lost whatever little interest he had in helping me, he told me Mr. Nasar was not available, he got extremely rude and suggested I take my ring somewhere else to be resized as it would be MONTHS before he could get to it! Claiming the Christmas rush as the reason for the delay. Mr. Nasar added links to my watch band while I waited and took 4 days to resize my wife's ring on my previous visit. I can not honestly recommend the disparate immature little gentlemen who leads you on that he is a member of the Nasar family until he's questioned about it and then he will admit he is not. I hate the fact that a pushy, unhelpful experience ruined my once highly regarded opinion of this business....

I have a raccoon ring that means the world too me. It's a reminder of my pet meeka that passed away. The gentleman told me it would take 5 days at least because they were busy with valentines day. I explained I couldn't go that long without her and how much this ring means too me. He told me to come back at the end of February and that they could do it in a shorter time frame. I left and had just picked some jewelry up I dropped off and they had done a really great job cleaning them and I couldn't stand too see my raccoon ring not looking on par with my other rings shine. So I drove back and told him I'd wait but that to please take extra special care of her because it one if the most precious things too me in the world. Sad I'd have too wait 5 days I left knowing she was in good hands. I kid you not what was supposed to take 5 days was dine the next day. They really understood how much my ring meant too me and got her finished over night and looking beautiful again. It really made my day and made me feel blessed. I won't use anyone else and will suggest them from meow on!! SPECIAL THANK...

It took five phone calls to get an answer.. and then when they finally answer, they acted like they were upset because I was trying to get in touch with them? Tried to quote me $120 for a basic clasp repair. When I gave her the exact details of my necklace in the size of the class by needed she acted like I still had to bring it in and when I said, I’m trying to get a rough ballpark estimate she said anywhere from $120-$150… to replace a tiny clasp. Dont waste your time here, they are 100% going to take advantage and try to get over on you even when you know exactly what you need. That’s all these places make money diamonds and gold aren’t worth anything anymore. They just take advantage of un...