Wendy's — Restaurant in Rockwall

We’ve lived in the area for over two years, and oddly enough, this was our first visit to this Wendy’s. The kids had been asking to stop in for a Frosty, so we finally gave in and made it a little afternoon treat.

They were excited to try the new Strawberry Pop-Tart Frosty, and to be fair, they really enjoyed it. It had a fun, sweet flavor and the nostalgia of the Pop-Tart made it a hit for them. No complaints there.

I, on the other hand, decided to branch out and try the Caramel Crunch Frosty. It sounded like it had potential — creamy, sweet, and with a little crunch to balance it out. Unfortunately, it was a letdown. For $5.49 (plus extra for additional caramel), I was expecting a dessert that at least resembled its name. There was very minimal caramel, and absolutely zero crunch. I kept digging, hoping I’d missed it, but nope — just a slightly caramel-y Frosty. For something billed as a premium item, it felt pretty flat.

Service was fine and the place looked clean, but when your one indulgence doesn’t deliver, it kind of sours the experience. I wouldn’t call it a bad visit overall — the kids were happy — but I don’t know that I’d go out of my way to come back.

If you’re heading here, I’d suggest sticking with the classics or trying the new kid-friendly flavors. As for the Caramel Crunch… save your money unless they bring the...

I’m only giving 2 stars instead of one because the manager Sharon was nice and did what she could to try to make the best out of the horrible experience I called to share wirh her. I went through Wendy’s drive through for dinner on the way home from work tonight after a long day. I live in Royse City. I ordered the spicy chicken sandwich combo intending to eat it when I got home. I get home and opened my spicy chicken sandwich to find that it was the .99 value sandwich and not the pricy spicy chicken sandwich sandwich I ordered. I was upset but decided to suck it up and just eat the sandwich anyway but when I bit into it, I could not easily bite through the sandwich. The taste was awful and the worst part was it was not chewable and was almost like rubber. It was definitely not edible! I called to complain and was told that the vendors had changed for Wendy’s and not the same. The manager Sharon was understanding and apologetic and gave me a comp for a free combo meal replacement. She is the only reason I am giving 2 stars instead of none for this review! They need to change back to the vendors they had before! The quality of their new food products SUCKS and is DISGUSTING! Very disappointing! But thank you Sharon for being sincere and doing your best to make...

The worst restaurant I visit ever The stuff is super rude to the costumer I heard that about them but I saw these in my eyes...they asked me to wait one moment in the speaker in rude way and of course it's more than one minute...then they said yes what's your order in mad way 🙄I made my order I said 10 pcs chicken nuggets meal when I want to pay they charge me for just 10 pieces nuggets I said I want the meal the said no you just order the nuggets I said no I want the meal the said you have to pay for new meal we can't edit the order and they started to be un respectful and when I asked I need the manager one of them said am the manger and she started to be super mad and scary screaming in my face and make my little girl crying and about to call the police for them .. am gonna emailed the corporate because this...