Newk's Eatery — Restaurant in Rogers

When we got our food the macaroni and cheese was freezing. The shredded cheese on top was obviously not even hot which should have been noticeable by anyone who can see 2 feet in front of them. So then I go to take it in and the family inside also had cold food. I get a girls attention and she took the cold food and told them to remake it. While I’m standing there waiting for my food, there’s a guy working with a full beard who is wearing slides, shorts, and a T shirt with a bunch of holes in it. He then grabs a pizza pan and starts pretending to hit things in the kitchen and then looks at me laughing. He seemed like he was drunk. His coworkers were visibly uncomfortable. So then after 5 minutes of waiting, one of the workers examined the food and said the oven wasn’t on the whole time. He runs it through the bottom oven for another 5 minutes and the guy without his uniform is still looking at me and laughing. I’m not sure if this is a new thing but the food was in plastic containers instead of the usual metal ones. I’ve never had problems with the day time crew. All in all, don’t go to newks when...

I was very pleased with Newks today! I regularly order Newks through door dash to my work and today it was taking a little bit longer than usual with my delivery. There was no one who was willing to pick up my order for about 45 minutes, which is in no way the restaurant’s fault, but I knew my food was sitting out for a while. When door dash finally found a driver to deliver my food, I made a quick call to see if they could give me a new toasted bread (all I ordered was a soup and bread and was just wanting fresh bread since I knew it would get moist from the condensation for sitting out too long). They were so nice and helpful on the phone they offered to remake my entire meal so that when it was picked up, it was fresh. Unfortunately my dasher had picked up the first meal while I was on the phone with the restaurant and was on the way to me. I called them back and they personally sent someone to bring me my freshly made meal themselves. This was absolutely so generous and I was so satisfied by this order. Thank you to whoever helped me out, you...

Great fluten-free cauliflower crust pizza!

We always order pizza on cauliflower crust due to gluten allergies/celiac. The cauliflower crust is delicious, but expensive. I have celiac and a contact allergy and eat pizza here without a problem, thankfully.

7 out of our 8 last orders were missing the basil on the pepperoni pizza. I think the basil is the best part so it’s always disappointing. I previously let the Store know after we picked up our order and they simply said, “Okay, we’ll do better next time.” But they never remember to add it. About half the time the crust is overcooked. (See attached photo from today’s pizza for what to expect.) Once it was completely burned. Our pizzas were not replaced. They simply said we’ll do better next time. So if something isn’t correct, don’t expect it to be fixed.

It would be nice if the meal deals or the coupons included gluten-free instead of just regular options.

Overall, the pizza is delicious and we always bring Newk’s for play dates...