Kaleido-Sno — Restaurant in Rome

Made me so sad to receive the service we did today since we love Kaleido-Sno so much. Me and my kids went in and ordered, the lady in there was so disgruntled and never spoke or smiled. She really acted like she’d rather die than wait on us. What really got me though was the fact there was no utensils at all and she didn’t care to give us any. I figured that due to Covid, they probably just had them behind the counter. When I asked for 4 spoons, she (very rudely) said “we’re out!” Like it was the most obvious thing in the world and I should’ve assumed there weren’t any. She didn’t sorry or anything. Needless to say, after we spent 20 minutes trying to eat sno-cones with her mouths (just shaking it into our mouths), we were over it and just through them away. I don’t think we’ll be back no matter how good the sno-cones are. Breaks my heart to see this Rome...

I'm sorry to say that the lady working there today was, without a doubt, the most UNFRIENDLY, UNSMILING customer service worker that I have EVER encountered. As much as I would hate to think this, I can't help but wonder if it was because of the race issues that seem to be all the rage in our society nowadays. She was a woman of color; we are Caucasian. My grandchildren LOVE to go there, but after the poor customer service and sloppily made Kaleido Sno treats they received today, we may just have to find another...

The slushies are fantastic. I love that they have sugar free options. But we looked up the hours on google and they said Fridays they closed at 9. We pulled up to the store at 7:45pm on 6/17/22 and they were closed. We and the child we promised sushi was to were very upset… please at least update your...