KAY Jewelers — Local services in Rosenberg

I recently bought a watch for my dad at this location. My dad needed to get it resized, but they said they do not do resizing at this location and referred us over to a Jewelry Repair Shop that is not directly affiliated with Kay. Maybe they give a commission to this Kay for referring, I'm not sure and don't want to claim anything I don't know.

My question is why didn't they tell us to go to another Kay location.... because I confirmed with corporate Kay and they said that I can go to any Kay and get my watch resized. I'm not sure why this location said they would not resize my watch and didn't tell me that any Kay can resize my watch. I have read reviews that this Kay does do repairs.

I am very disappointed in this Kay and Kay in general. I hope that corporate takes this seriously because I am questioning if I should even get my engagement ring or any other jewelry here,...

Hands down the best jewelry shop that I have been to so far with a great customer service & a very friendly staff. This is my first time going to this jewelry store on a friend's recommendation to get my watch tightened up. They told me $15 & I was ready to do it. Then I showed them my watch & one of the staff instantly realized that this watch doesn't have any screws or anything that needs a detailed work to get it tightened. She showed me that my watch has a very tiny latch that just needs a tweezer to adjust the watch strap based on how loose or tight I want. She showed me & also did it for me at NO cost even though they knew I was gonna pay $15 regardless to get it tight. Best customer service & staff I met at Kay Jewelers. I will definitely visit this jewelry place in the future for any of my...

One day I woke up and I decided to treat myself to a pair or earrings. I was lucky enough to have Abraham as my sales guide. He was patient with me and answered all of my questions and concerns and I left very happy with my selection. A couple of weeks later, my pet cat knocked off an earring from my night stand and I stepped on it bending the earring. I told Abraham about it and he said " no worries bring them in and I will give you a replacement"!!! Since then, I have purchased a ring and a necklace and I am in love with my pieces. I can't wait to buy more of Kay's beautiful jewelry! Thank you Abraham for going above and beyond to take care of your...