El Pollo Loco — Restaurant in Roseville

I came here today with my two boys and my 1y old daughter. We sat inside to eat. I've only had El Pollo Loco like 2 times in my life. Not this location though. It was in south Sacramento and it was few years ago. My mom use to buy me the chicken Tostada bowl. I decided to come here today because I was suuuuuuper hungry and craving chicken, plus I was taking my little 6y old to Chuck E Cheese after wich is Literally right across the way. I've never been to this location or ever ate inside. It was really nice inside. Smelt really gooooood when I walked in. The lady who took my order was really nice. I ordered a 4pc chicken with rice and beans and flour tortillas, oh and a drink. For the price I sure got a lot of food and good size pieces of chicken. The food was soo HOT and delicious. My oldest son (16) barley ate because he just had his braces tightened but what he could nibble on he really liked it. He really loved the green salsa. My other son (6) he had a piece of chicken rice and beans. He was inlove with the chicken. He kept saying I want more. I love that they give you tortillas. They made the most delicious chicken rice and beans burrito. The Cilantro lime sauce is BOMB!!! MY FAVORITE! The restaurant was nice and clean, clean tables and it felt so nice and cool inside. When I left I told them thank you for my food. One of the guys said your welcome have a nice day! I thought that was nice. I thought they were very kind and friendly. I had such a nice lunch with my kids. The food was so amazing! I'm definitely coming back cause I want to try something NEW! Oh !!! The lemonade was very refreshing as well. I really loved this El Pollo Loco location. I will definitely be back. Thank you to the El Pollo Loco team. You guys are super sweet and the food is...

Very Disappointing Experience – Unsafe, Unprofessional, and Disrespectful Staff

We had a very unpleasant and upsetting experience at this establishment. The dining area floor was wet and dangerously slippery, making it unsafe to walk. We politely informed the staff, expecting them to take action to ensure customer safety. Instead, they laughed at us and responded sarcastically, saying, “We have a sign up.” No effort was made to clean the floor or take our concern seriously.

Shortly after, I slipped and fell on the same wet floor. When my spouse asked to speak with a manager, a woman named Crystal (who claimed to be the manager) approached us. Shockingly, she admitted, “Yes, the floor is slippery and unsafe, but we’ve put up a warning sign.” She then added mockingly, “If you can’t walk here, feel free to leave and eat your food at home.”

The entire interaction was not only careless and unprofessional but also deeply disrespectful. The staff ridiculed and belittled us with smirks and sarcastic remarks instead of offering help or even basic courtesy. It was clear they had no sense of responsibility for customer safety or comfort.

We documented the condition of the floor with photos and informed them that we would be reporting the incident. I strongly advise others to stay away from this place until they address their serious safety issues and train their staff in basic professionalism...

I used to be a regular at this place, and began developing a close relationship with the workers, but I had to stop when I learned about the poor treatment of the workers here. It's unjust that a business can easily give away large quantities of free food for minor customer complaints, yet their own employees have to pay if they want a meal. I firmly believe that a company should treat its employees with the same respect as its customers, as they are essential to the operation of the business. I will always remember a time when I saw someone I was told was the manager, named Alba, yelling at the staff in front of the whole restaurant. As someone who cannot tolerate witnessing abusive behavior, I felt extremely uncomfortable and somewhat traumatized by what I saw. To this day, I regret not recording the incident and reporting it, but I was paralyzed in disbelief at the abuse I was witnessing. That was when I learned that this was not an isolated incident and that such yelling is quite common here. I appreciated the convenience of this location since it is very close to my home, but I refuse to support a business that mistreats its workers, and I believe others should do the same. I can't believe this establishment has not been reported before; I am...