Firehouse Subs Roseville Professional Center — Restaurant in Roseville

Placed my order Online, Thursday Feb,29 at 7:18pm. I was having difficulty with the system. We were unable to select our bread type, which we were trying to select gluten-free for one of the subs. Also, somehow the system added two of the same subs when they were supposed to be different (We had an order of 3 subs total) I noticed the mistake upon looking at my receipt, as I store all of my receipt my phone. I called the location immediately after the order was placed to let them know what happened. They placed a young lady on the phone who said she was the manager.I explained the situation to her. Her response was that the subs were already made. Really? It was literally within 2 minutes in which I called the store and that they have nothing to do with the online system, and if I wanted the correct sub, I would have to pay for another one. Mind you, the subs were made with white bread. I have a sensitivity to gluten. I asked for the managers name, which she did not provide. She said that she didn't understand why she should give me her name. I said because I'm a customer with a complaint. Her response was that I was busy making orders and hung up.

Fast forward my son picking the order up bringing home...I'm beyond disappointed even though I can't even eat because of the bread. The sandwiches are dry with little sauce on the parmesean, barely any mayo on the cheese steak. What a disappointment 😞 My son really wanted Jersey Mike's. I should have listened to him. I will be calling Corporate first thing in the morning.

I love firehouse, and this was by far the worst experience...

They do something really weird with their hours. They continually put up that they close at 9 pm but they don't, they close at 8. Last year I dealt with them being really snippy and rude when I showed up at 8 to pick up my food because they claimed they close at 8 and the only reason it says 9 online is because even though they keep attempting to change it with Google Google won't change it. So I of course apologized and even put in an hours change request for them with Google and it changed to 8 instead of 9 to reflect what the employees say are the actual hours.

But after about a month I noticed it had changed back to 9 online. I called and spoke to an employee who said no they close at 8. I was a bit annoyed but forgot about it until I checked their location again today and noticed it said closing at 9 still. I like Firehouse (even though they don't have fries like at Penn Station they are still good - their hours just suck) so I called and waited to speak to an employee who once again said they close at 8. Why do they keep changing their online hours to...

I had a HORRIBLE experience with the TWIN FEMALE employees due to one not properly listening to my order in which I order the SAME sandwich EVERY TIME I eat at Firehouse subs. I asked for NO mustard & my jerk seasoning on the side. I get to the car & my sandwich has BOTH … Go back inside & they Both team up on me (of course) the other one is defending her sister instead of just taking ACCOUNTABILITY for her wrong. Voices began to be raised after I repeatedly asked these CLOWNS to just remake my order & she ask me to lower my voice after they both ganged up on me for them not getting my order right. She then refused to remake my order. By then I wanted names-went out to my car to get my phone & come back they locked the door!!! CORPORATE HAS BEEN CALLED & I’d like a call from whoever runs this...