
We visited the Mikuni Kaizen at The Fountains Roseville this evening and had a great experience. We had a large group with 9 people and a large mobility assistance dog.
We’d tried to make a reservation in advance due to the size of our group and the need for accommodations for my service dog, but they said they are only seating guests on a first come, first served basis. Due to that, our wait for a table was considerably lengthy. This is virtually my only complaint.
The restaurant is clean and has a nice atmosphere, the staff is friendly and attentive, and if it matters to you, they are doing their best to keep things COVID safety compliant with masks and signage indicating proper safety precautions for guests.
Once a table was available, we were seated in a large booth at the back of the dining area with ample space for our group. The service to our table was prompt and our waiter was very friendly and helpful, as well as very attentive with many visits back to confirm we were satisfied or if we wanted anything else. The food was very good and the quantity was substantial enough to leave our party full and contented.
As someone who has been treated poorly by some establishments because of my service dog, I truly appreciate their welcoming attitude toward me and my service dog. No one on the staff overtly acknowledged her, but the fact that we were treated like any other patron of their restaurant really meant a lot to me, as it can be embarrassing when employees question you as a service dog handler in a public place.
I highly recommend...
Read moreMy wife and I really wanted this to be the new favorite spot! We loved Kaizen and we love the Mikuni on Eureka, so we tried this new location and were a little bit surprised by how disappointing the experience was. The serving staff seems flippant and inattentive–which is in direct contrast to our experience at any other Mikuni! I decided to come by myself for a quick bite on my day off. Asked for a table for one and the server suggested checking the bar first, so I found the only open seat at the bar and waited for a little over five minutes, noticed the bartender look right at me several times and simply continue his conversation with the guest he was talking with. I work in service. I know that we can’t always get to people right away. But it’s not a pleasant experience to be recognized with no indication that you’ll be served. I ended up going back to the hostess and asking for a solo table, was served almost immediately. Maybe the bar just needs more staff? But between the apparent frustration from the team at asking for a solo table to the general attitude of disdain, I won’t be coming back. Maybe it’s because I wasn’t dressed in my best Roseville Fountains clothes? Who knows. I’m sure I’ll never find out.
Quick update: I ordered the Hamachi Aburri 2, I get this every time I come. The fish looked worse than any location I’ve been to and it didn’t have the same consistency as I’m used to. Also, Nicolas, who was my server when I sat at a solo table, was incredibly kind and prompt. Hope the other staff follows his example of...
Read moreI am a professional black women who is in town on business and had a dinner meeting scheduled with 7 other white colleagues. I ordered the most SIMPLE thing on the menu and it was ONLY one item. My business partners ordered at minimum, 2 things per person. A couple ordered 3 items. They all received their food before me. To add insult to injury (never mind the lack of table manners), they were either complete with their meals, or had 2 or 3 bite’s left, by the time the waitress came back around to tell me that my order is coming shortly. EVERYONE had completed their meal, and had all of their dirty dishes ready for retrieval by the time my food hit the table. I told them to take it back because I no longer wanted it. This experience left me feeling so hurt. I actually had to leave the table to not embarrass myself in front of my business partners because it literally led me in tears. I do not appreciate being so blatantly treated differently…. This isn’t the south during the Civil Rights Movement. I did have a seat at the table, yes. But the treatment is still the same. I have never felt the way that I feel now. I have never left a restaurant in tears. I was treated as if I were lesser than and I absolutely don’t appreciate it! I wouldn’t recommend this establishment to anyone that believes that ALL human beings should be...
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