Domino's Pizza — Restaurant in Ross Township

As a previous customer of this location since 2022, I can say most of the time I have been pleased. With my recent order I have been severely displeased. I placed an online app order as normal. When the driver arrived, they had the wrong order - no issue, things happen. I called and was told they mixed up the orders and another driver would arrive soon. When the next driver arrived they handed me some of the order and I noticed it was one pizza short (only had two pizzas on the order). The driver said they would get the other pizza from the other driver which I presume was the first driver. I said that was okay, but they demanded full payment which I declined given per the app it said everything was delivered. I was told by the driver " I take the money or I take the food". Having inspected the meal to tell them what was missing (I noticed at this point my food had been carelessly tossed around) I refused the order and said I would not pay without the full order being delivered. As a cash paying and customer and tipper I felt disrespected when they would not deliver the final pizza before payment - this is why I cancelled the order. I will give this dominos a chance to redeem itself, given positive history but given tonight's episode I don't see myself ordering anytime soon.

TLDR: Order was delivered wrong 2x, no effort to make it right. Not sure what happened recently but this was a good dominos...

Manager has no idea of what a “store credit” is. She made redeeming the credit so difficult. Because she was the one on duty when the dish was made, and she was the one who later provided the credit, after customer care contacted the store. I had to explain to her, I can spend MY CREDIT on any item in the store. I even showed her the email from customer support that states I have a CREDIT. She first asked what I wanted to redeem it on. Then she said I can only get the same item they couldn’t prepare properly. Why would I want that again? Then she said she wasn’t giving me anything for free. I didn’t ask for anything for free if I have a CREDIT. I didn’t want to spend any more than what my credit is for, but I am capable, as I work and make six figures. I will provide a picture of the baby food I complained about that cause me to reach out to customer care. A picture of how the item supposed to look, lastly, the email that verifies I was to receive a CREDIT. After I showed her the simply worded email, she STILL says, that is for pasta. IGNORANT! Very argumentative. Oh, i should mention, my order for this Gerber toddler food dish, was to be ready in 15 minutes. It took 35 minutes. It supposed to been a curbside pickup, I had to go in and...

The service at this establishment was exceptionally slow, causing a significant delay in receiving my order. Despite placing an online order with an estimated wait time of 20 minutes, it was disheartening to find that the actual wait time was closer to an hour. The disappointing length of time it took to receive the pizza in store ultimately led to the food being served cold, indicating a lack of attention to detail and care in food preparation.

Additionally, the staff I encountered was notably unprofessional. Their lack of a proper welcoming demeanor, coupled with audible complaints about the influx of orders on a Sunday, created an uncomfortable atmosphere for customers. What was more disconcerting was the lack of hygiene practices observed, as the staff failed to use gloves while making and boxing the pizza, visible through clear panels in the preparation area. This, combined with their unkempt appearance and seeming unpreparedness for their roles, further emphasized the disregard for customer satisfaction.

Given the subpar service, unprofessional behavior, and poor hygiene practices witnessed during this visit, it is evident that this establishment falls short of basic standards. It is strongly recommended to avoid dining here...