Subway — Restaurant in Ross Township

On 7/10/25 I went into the subway 1503 81st Ave, Merrillville in 46410. I asked person taking my order if they carried the vege patty sandwich because all subways don’t carry it; she said yes. I replied that’s what I want. I asked for a foot long cut in half and wrapped separately. I asked for Italian cheese bread with pepper Jack cheese toasted. She did I’m assuming the vege patty is underneath cheese after it was toasted. She then asked for my veggies. I gave them to her alone with chopola sauce. She wrapped it seperately I paid & went home. After going home I open sandwich took a bite that didn’t taste right. Took another bite & still wasn’t right. I then opened up the sandwich & realized no vege patty was there. I called subway $ could tell by her voice she was the person who made my sandwich. I explained I just left subway & the first question I asked was do you have the vege patty you said yes & that’s the sandwich I requested. She didn’t sent pur conversation she just Said u only paid for the vegetables. I said ma’me I don’t know what I paid for but we both know what I asked for. She then Said you’ll need to take thi up with store manager tomorrow 7/11/35 before 2p & very abruptly hung up the phone. I called 2nd time and same response. I called 3rd time no answer. Consequently my son called & I explained to him what happened. He Said mom u only live 6-7min away get in your car & drive there. I said I’m really not feeling good but I went. Walked in subway & she asked if she could help me I explained who I was she then Said I’d have to call back bf 2p & speak with manager. I said ma’me I’m hungry now & of course after all these phone calls trip & all for a $10 sandwich I’m getting frustrated but I didn’t tell at her but I obviously raised my voice. Nobody was in their restaurant but she & I & staff in back room. She then went in back & stayed 8-10min being very disrespectful to me. I then said ma’me will u please come out & service me. No reply. I waited about a minute & said ma’me If you’re not coming out I feel justified in calling police. Still no response. I called police. Gave dispatch my name & location. She then asked for the person’s name who services me. I said u know she’s not gonna give me her name. I was on speaker she Said look on her name tag. When I tried she turned the opposite way preventing me from seeing it. She was then back on the line alone with other employees being other customers were coming in. By this time Merrillville police officers were there & asked me to step outside. He then asked for my driver’s license. I then said officer I’m not being disrespectful but I called u & you’re asking me for my license instead of asking her for her id. He Said the other Office is going in to get hers. I said okay. It was 3 white police officers & they went over near there cars came back & said ma’am where’s your vehicle? I showed them. He then Said I need u to get in it and leave because they’re sitting u for criminal trespassing. What??? He Said yes, you’re not to be on there property. They don’t want u here. I said officer I dont want to be here. I just want my sandwich, a replace or refund. He Said I can’t make rhemmdo either. I Said but will u try. He Said I can Only ask. He came back quickly & said they refused. I need you to leave ma’am. I did. Next morning I did call the manager & she quickly said you been sited for trespassing & hung up. It’s only obvious all the time she was in the back 8-10 minute without in respect for me she was receiving directives from the manager. Why??? This never should have happened this way. All they needed to do was fix me another sandwich. I’m a 70yr old black church going lady all my life who’s never had trouble with the law. Now I get sited for Criminal trespassing because of their mistake. No customer...

DO NOT GO HERE.

Absolutely disgusting behavior from employees. Ordered today on the mobile app oct 2nd around 6pm , they messed up order, when calling to ask to speak to a higher up one of the two employees there hung up on the phone. Ended up going there in person, they had an attitude even before walking in to the establishment as one of them had rolled their eyes upon seeing me. Went in person to ask for the name of the employees (short haired black female, blonde haired white female) there and they said they ¨ couldnt disclose¨ their names, extremely unprofessional behavior. When I asked for managers number the white female disclosed they were on vacation, ok thats fine, told her I would be calling corporate and she simply said ok. On the way out, told them if they cannot provide appropriate customer service, they should not be working there and they started to get giggly and laugh and were doing so well after I had walked out. Sad to see this as this was my go to subway, definitely need to rid of them and get better employees. Would not advise going here to anyone when these two young females couldn´t handle a simple order or interaction with a customer over the phone and rudely hung up without even trying to come to a resolution. If these ladies ever read this review, shame on you for the way you handled things and I hope you learn some manners and maturity or you will not go very far in...

I am extremely dissatisfied with two members of this Subway. Customer Service is a BIG part of what makes consumers come back to an establishment and also recommend to others. If we do not provide that, we loose value and we end up loosing our business.

My mother came in your establishment as a respectable, paying customer and was treated as if she was the one who did wrong.

There was no accountability taken on the crew member or the manager but instead of you both rectifying the situation with a simple fix, you made it a horrible scene.

If someone pays for something and it’s not correct. You apologize, ask, how can you fix it and resolve the issue.

No one offered to make it right!

Instead you asked for an innocent consumer to be cited for criminal trespassing when you were wrong.

You didn’t call the police! She did! Because you refused to service her when it was your error.

She didn’t ask for a free sandwhich, she wanted it corrected and yet you failed to do so.

A simple error could have been rectified by doing so and each one of you should be ashamed.

Even the MPD should feel bad for even writing such a citation when they were called by the consumer and there was no acts of violence, verbal abuse, etc.

Just a consumer who paid for a sandwhich that was made incorrectly! SMH

Honestly, I feel you all must have not had the...