Lemon Grass — Restaurant in Roswell

Definitely wouldn't recommend and definitely dont recommend the combo chow mein beef and shrimp it was inedible with no flavor and dry.. . you would think for the price im paying it would be tasty ummm noooo it was not... so i advised the waitress and asked if the order could be removed off the ticket and I'll pay for everything else she advised she would have to ask the manager she then comes back to the table and says the manager says it can't be removed but I can order something else.. at this point I'm thinking I really don't want anything but if I'm having to pay for this dish and they are going to remake another order in replace of the first one might as well... as I discussed it with my table as the waitress stands there a dish is picked ....so I thought that was not the case as I go to pay for the food I look at the receipt and I happen to see I was charged for the other dish as well soo not only are you not refunding for inedible food you're charging an unsatisfied customer for another dish that may be just the same as the first DEFINITELY NOT BEST THAI FOOD IN TOWN... IVE DEFINITELY HAD BETTER AND DEFINITELY...

Utterly HORRID customer service. As someone who travels 250+ days a year for work, and eats in 400-500 restaurants during those travels, the customer experience is what matters first, then everything else. When you walk into a near empty restaurant (clue) and stand for nearly 5 minutes while two servers clearly see you, yet refuse to acknowledge you, is it any wonder that people choose to leave?

Their food may be good, but IT DOESN'T MATTER IF THE CUSTOMER DOESN'T STAY TO TRY IT.

The good news is that a solution is easy, as a restaurant down the street provided both excellent service and great food. So, they, like many of the people I work with who ask me for suggestions in Roswell to eat, will get my, and their money instead of Lemon Grass.

The customer always has a choice. If you don't take of them,...

I have lived in Sydney AUS for a long time which has at least 45000 Thai restaurants, whereas in my travels around the USA this was one of the first ones I'd come across. I thought they were pretty good. I got a cashew stir fry with beef and steamed rice, pretty standard. The lady that served us was very attentive and did a great job taking care of us. I would have given 3* for the food, but they had crab rangoons on the day which were great and give it a little boost. I thought it was a bit unusual that I got a fortune cookie after my meal, I thought that was a distinctly Chinese thing.

Nice place to sit in and eat, too. Decent restroom and has a...