Lucky's Burger & Brew — Restaurant in Roswell

First and foremost, this restaurant has TERRIBLE parking. 3 handicap spaces for the entire location that were full already at 5:30. I had to drive up the street several blocks, make a u-turn, and then park across the busy road at another restaurant's handicapped space. Then I had to cross Hwy 9 on foot with cars driving 50 mph. I hurt myself physically crossing that dangerous road so badly I had to leave my friend's party early. The parking lot was completely full with at least 15 cars circling with zero spaces by 6:15pm, so plan ahead to park up the street and risk your life crossing Hwy 9 to park at another restaurant's parking lot and hope they don't tow you. Horrible parking!

Then, the food was bar food quality at best. Now to be clear, I was attending a party that ordered the food buffet style, but it was still at the location and was mediocre at best. Average wings, no decent sauce, chicken fingers that had mushy breading and honey mustard from a packet. Nothing seemed made fresh or made from scratch. I make better food with my own air fryer at home.

I will say the employees were very nice and regularly checking on our group in their reserved party deck.

The party deck was nice and fairly private.

The live music on a Saturday night was decent and played some interesting covers. And they had some purple haired, orange fishnet stocking'd girl who danced to Bon Jovi with a flaming hula hoop and fire batons. That was different! And the live band got the entire outside seating area to sing happy birthday to my friend. That was probably the highlight of the evening.

The outdoor area has basically picnic tables for dozens and dozens of families and an area for kids to throw balls and run around, which sounds and looked great at first. Until you realize none of the parents are watching their kids and they threw a ball into the middle of our party, missing hitting me in the head by about 6 inches with a football. If parents aren't watching their kids, which wasn't happening while we were there, you better be prepared for them to be running all over the place and throwing their balls through your party and then running under the tables to retrieve them. It was unbelievable and neither the parents or the restaurant cared!

Not long after, I was hurting so badly from having to run across 5 lanes of speeding traffic when I arrived, that I had to do it again just to get home and take pain meds.

Bottom line: I will NEVER go to this restaurant again. On a scale of 1-10, the food and experience was at most a 2. So why would I ever risk getting run over because the only available parking (or handicapped parking for that matter) is across Hwy 9 with no safe crossing anywhere? Not going to happen! There are too many amazing restaurants in the area that have adequate handicapped parking (or adequate regular parking for that matter), decent food, and no unruly kids throwing balls into the middle of your meal!

If you want to go to Lucky's, I recommend going off hours on a week night or middle of the day, or plan to walk there from several blocks away. And I hope you actually get decent food off the actual menu, because their food off the buffett/catering menu is crap. If you are attending a party there, I suggest you eat before you go, or plan to eat something afterwards.

I'm guessing their food off their menu is better, because the place is packed. But maybe it's just the only place in Roswell to take your kids and let them run wild while you guzzle some alcohol...

On a visit this weekend, the food was good as usual (Tempura artichoke hearts and Poodle burger hit the spot) and service was friendly and attentive. All well and good, except their COVID procedures are less than ideal.

Tables on the front porch are not 6 feet apart from seat-to-seat and it gets crowded. You're basically sharing a 6 foot bubble with whomever is in the chair closest to you at the other table (even if the actual tables are 6 feet apart).

Sanitizer spray bottles (maybe for hands?) are on some tables, but the actual bottles are not being sanitized after allowing customers to use them. Defeats the purpose if they are a contamination point, IMO.

Staff are wearing masks, but many aren't doing so properly. Our waiter kept grabbing his in front of his mouth/nose to adjust it and then waiting tables without washing his hands (a big no-no). I saw another waiter pull his mask down, sneeze on his wrist (close enough to his hand), put the mask back up and then wait on a table.

The guy bringing plates (disposable) was stacking other plates on food (against regular GA restaurant codes), wrapping his fingers over plate edges and touching food. He also kept pulling his mask below his nose then putting it back by, again, touching the mask where his mouth is.

The back patio is fine for the most part (tables spread out and relatively open to a cross breeze), but the open space with tables behind the restaurant was packed with tons of kids and adults. Way too many people with little social distancing and no mask wearing. Tons of kids running all over everywhere.

I know most of Roswell is operating like there's no pandemic, so I was happy to see Lucky's taking some steps. But I don't consider it more than 'for show' if they aren't making sure they are being completely concerned and aware of customer safety. We're all taking a risk by supporting a local business, so that business better show appreciation by offering the safest...

Attempted to try it on Saturday afternoon on the way home as we were both really hungry. It was around 2pm. My fiance and I had never been to a "Luckys," and this location looks busy usually, so we figured it must be decent. It was pretty quiet inside, and only two other tables sat outside. We were seated on the patio and then waited for 10 minutes before a server came by. During that time, we watched one of the other tables have to go inside to grab their own silverware. The menu looked decent with lots of specialty burgers. By the time the 8th minute rolled around, we started to decide whether we should stay or leave. When the server finally showed up, we weren't even greated, they immediately asked us if "we knew what we wanted to drink?" The last time I had service this abrupt, and nonchalant was at Waffle House, and you expect that going there. It's part of the charm. We had already decided to leave based on how the server acted when they did show up. I simply told the server we had to leave and made our way to the gate.

Having worked in the restaurant industry for a decade, this is not how anyone should be interacting with guests initially. Server not paying attention/ maybe the hostess failed to let them know they had a table? I don't know. If this was a during peak hours, and we had been greated within a couple minutes of being sat, I'd have a lot less to say and would have happily eaten there. Whoever is training, the staff needs a reality check.

Between the cheap plastic pop-up tables on the patio and old dirty menus, this place is lacking in charisma, and I'm sorry I'm not interested in what the food tastes like at this point. There's too many burger places in Roswell as it is, and they all have better service...