Jimmy John's — Restaurant in Round Lake Beach

Update 6/1/21: I don't know why I thought that after a few months things would be different, but again tonight I put my order in and after 40min had to call the store because I still had not received my items. I called the store to cancel my order and get a refund. The girl was nice on the phone, put me on hold to find my order, but when I was brought back off hold I could here her or one of the other workers swear on the phone, then start laughing together, sort of cover the phone, then get back on the line with me. Not really appropriate. They did confirm the cancelation and refund of my order.

Original post: As much as I love the food, this particular location never seems to get my delivery order correct. Whether a missing item or incorrect sandwich delivered, and usually waiting for a very long time (non Jimmy John timeframe) when calling back in to the store it always feels like it's an imposition on them to correct their mistake. Good customer service would apologize for the mistake and offer something in return for their mistake such as a refund, free cookie next time, or anything that would compensate for their mistake. Tonight, I waited 40min for a delivery, and have waited almost an hour for my replacement item to be delivered. This is ridiculous for...

Place an online order through the app. Waited about 30 minutes. Hadn’t gotten any updates. This isn’t the first time it’s happened I’ve waited over an hour before no response. Call the store and asked how long it would be or if I could just come pick it up they said yes but they have to refund it and then rebill it. Not sure why they have to do that but I said OK.

Was greeted by Jonathan at the counter he was very kind and understanding in the situation. I applied the store for the Assistance management and corporate need to figure this out. it’s not his fault they are short staffed at a busy location that is otherwise...

On a Wednesday afternoon around 3:45pm, stopped in for a sandwich. A young bearded gentleman was meticulously removing bags of chips from a shelf and diligently cleaning the shelf before restocking the shelf. He paused activities to take my order and his coworker prepared my food.

After preparing my food, his coworker prepared additional food and then proceeded to clean a meat slicer in meticulous fashion. While his bearded colleague sanitized his hands before working on another customer's order.

I was rather impressed with both guys being so conscientious and taking unsupervised pride in their work. Wish them...