Pizza Hut — Restaurant in Round Lake Beach

I placed an online order with you at 6:24pm (CST) and the email I received said it would arrive at 7:10pm. At 7:21pm I got a DoorDash text saying my order would arrive at 8:04pm. The driver wouldn’t even get there until 7:44 to get it, so the food would be waiting 20 minutes before even getting in the car for delivery.

I called the store to ask if our order would be waiting, or if it wasn’t made her. The man I talked to was extraordinarily rude and hostile on the phone. He told me that the food was ready to go and would sit and wait in the hot box for over 20 minutes before the driver even arrived to pick it up. He said “it’s just the way it is” and that I have to 1.) deal with it, or 2.) consider it a “failed delivery” without refund.

I asked for his name, more than once, but he said he was the “acting manager” and that he would not give me his name. He kept telling me over and over that he was just going to hang up the phone when I was asking questions, interrupting my wife and I as we tried to ask why the food would wait so long.

I am extremely upset about this interaction with your employee. My wife and I were waiting for over an hour, we got yelled at, and the phone hung up on us now we don’t have the food we were waiting for. I called the store back and they didn’t answer.

My wife called back later and the same person was even more rude and had the audacity to refer to her as...

I spent $70 for 3 large pizzas and when they came I noticed the all 3 pizzas was over cooked the top was real hard and the crust taste like it was sitting out all day and i ordered threw the pizzahut app but it was delivered buy doordash because no drivers came to work as the general manager told me. I called up there and let them know about me pizzas that i paid $70 for. And he told me he cooked them and thats how pizza hut pizzas been looking and tasing for years. I knew he was liyingbecausehe told me i was the only order that went through that oven all day Im like wow so its late at night and im the only one who orderedthe whole day. He told me i cant get a re order and he dont accept pizzas back and he cant get me another order becauseof the price of door dash. Thats crazy i got hustled out of $70 trying to feed my kids and wife for the night. Im highlypissed off becauseit was like he told me to basicallyjust...

I went here Friday April 16 th pick up my pizza. I waited 7 mins outside for my curbside pickup after letting know I was there. I called them said my pizza was just going into the oven. I was told be ready in 15 minutes. After 25 minutes I called again , this time same kid told me my pizza still hadn't been put in the oven. I said last time I called you said it was just going into the oven. I told him everyone was standing in line outside all got their pizza but not me. I told him to cancel my order and gave him my name and phone number for the Manager to call me the next day. The manager never called. It seems there is no customer service anymore. Worst experience ever! Your response proves there's no customer...