Chick-fil-A — Restaurant in Round Rock

At around 1:14 PM I arrived to this location. Member took my order in lane 1, I decided to move from lane 1 to 2 to allow other vehicles to order due to the fact that the lane was long and everyone was stuck in one lane. A member tried to take my order again to what I replied by saying I already got it taken, she was rude and said "well you are actually in the wrong lane but just stay on this lane" I did not reply and simply followed as ordered.

At this point I am wondering if I made a mistake, well my lane actually takes a long time and I am ok with it, maybe I made a mistake.

I reached the drive thru and was not greeted by Mr Layne Johnson and asked for my name, I replied and he looked at me and said "you know you were in the wrong lane right?, there's cones, to which I replied trying to inform myself If I made a mistake and if I did so I know better next time and I can follow proper procedures. At no point was I told what lane to follow and so I proceeded by asking Layne if there is a sign that says stay on this lane?" he smirked and walked to get my food which was sitting on the counter just getting cold because he decided that arguing was more important and very forcefully grabbed the bag, handed it to me at face level saying "I get it!, you don't know how to drive" ...excuse me?, can I speak to your manager? to which he replied by saying "I am the manager".

I proceeded to talk to the Manager inside the location, I encountered Bryan who was really nice and serviceable and said he would handle the situation. I forgot to add one more fact during our conversation so I came back to let him know Layne had wrongfully used the manager as a position. I was greeted by Layne again and asked him I wanted to speak to Bryan only. He agreed and opened the door with Bryan next to him. I told him what he had said, and they both informed that they shared the responsibility.

Chick fil a stands out for their costumer service, a very good friend of mine worked for Chick file a. This was unacceptable behavior and a sorry excuse for professionalism. This location DOES NOT represent the mission statement of the company

"...To have a positive influence on all who come in contact with Chick-fil-A."

Mr Layne Johnson was out of hand, rude and provided horrible costumer service and in my opinion does not deserve to represent what Chick File A stands for.

I have submitted a formal complain to corporate to ensure administrative action is taken on this individual. No one should feel threatened or accused by asking a simple legitimate question.

Never coming back to this location again and will ensure everyone I come in contact does not either.

I went back to look at the signs and as I recalled I was not in the WRONG.

WORSE CHICK FIL A EVER IN THE HISTORY OF CHICK FIL A, AVOID AT ALL COST!

I FEEL SORRY THAT THERE ARE GOOD PEOPLE WORKING IN AN ESTABLISHMENT WITH SUCH TOXIC LEADERSHIP AND MANAGERS.

The 1 star is for the rest of the team, but clearly this location can care less to hire quality workers with proper costumer...

I'm going to be honest the chicken taste different than it used to the food is not as good as it used to be. However it's still good enough that I eat here at least three times a week. Also I have a lot of health issues and frequently have to eat soup because that's all I can get down and they're one of the few places that have actually decent chicken noodle soup year round. But what keeps me coming back is the kindness of the staff I can't tell you how many times I was having a bad day and they actually went above their job description to do something nice to make me smile. This morning I was struggling with the venti size cups from Starbucks and all four of the Starbucks cup holders were full and i y k y k.... the sweet girl asked me if I wanted one of their cup holders because she knew the struggle and I swear to God I think she saved my life!!! The staff is always amazing and I will say the food is consistent I never get something that tastes different depending on which location I go to the drive-thru management is impeccable no matter which location you go to it is the only place that I will go to a drive-thru if I see a long line because I know I will not be sitting there long. I'd like to say kudos to the staff of Chick-fil-A and I hope that Chick-fil-A realizes that their employees are the reason that people like me and so many others continue to frequent their restaurants. The lovely people that I have met at almost every location are your biggest asset, corporate if you're listening take care of...

My family loves Chik Fil A. We treat ourselves once to twice a week when we can and love the consistency of quality, great customer service and speed. No matter what city we are in, in any state I know i can trust the product to taste the same and for my order to go above and beyond our expectations. Today I had another awesome experience with Chik Fil A. After placing my order I opened my wallet and realized that my wife had borrowed my credit card and I didnt have it on me. I also rarely carry cash. I desperately searched for some other cards in the car and found two that were expired. I got to the window and explained my situation let them know that i could be right back with my credit card. They told me not to worry about it and proceeded to give me my food. I was a little caught off guard and asked if they were sure. They said "yes, no problem". I was so thankful and let them all know and they replied with a genuine "my pleasure" and a smile. I am so spoiled by Chik Fil A that i compare all other quick service restaraunts to it. These guys are people first, genuine and without flaw. Absolutely the best. I have already been a life-long customer, now I am officially a 5 star reviewer and word of mouth promoter! Keep it going Chik Fil A! -Very happy to be your...