Papa Johns Pizza — Restaurant in Round Rock

I rarely give a negative review unless self inflicted by the business that I'm reviewing. My past posts will verify my statements, past reviews. My experience at this particular Papa John's was horrific within all customer service boundries. I arrived around 11:15 am to take advantage of their buy 1 large pizza, get another 1 large pizza free. I saw the ads on YouTube and verified as advertised. My first walk in I encountered 3 employees in the establishment. There were 2 in the back area in which I sighted 1 with possible earplugs and only heard the other banging on something metal. The 3rd was on my side of the register and was waiting for pizzas, ect. with an empty heat bag on the counter. I'm not 100 % sure, but I'll take that as an accurate logistical guess! I WAS NOT greeted in ANY MANNER whatsoever!!!! After 4-6 minutes, I walked out to my vehicle to retrieve my phone. I returned into the main door, the small waiting area without ANY changes since my first departure. I'm waiting another 3-4 minute's with the exact, same experience as the first, minute's earlier. A single acnoligment would have absolutely changed my experience and review. I shall not return to that location for the reason of driving away extremely disappointed, I happened to drive near a Domino's location which had excellent customer service, 2 large excellent fresh pizzas, and I walked out under $20 and left $6.00 tip! The ^other" pizzareia saved my morning, Kudos!!!!! The single star for service had to be applied, but honestly not to be...

I frequent this location because of its convenience, and the staff are always pleasant.

This time, I placed an online order for what I thought was a large (16”) specialty pizza. I arrived at the location and Brittany greeted me with a smile. I picked up my pizza and returned home.

I arrived home and discovered what I thought was a medium pizza. I called to report it, and the employee mentioned that they were confident that it was made to order; but extended the offer refund or remake it for the inconvenience.

I returned with what I thought was the incorrectly sized pizza, and Shanice explained the difference between the large (14”) and extra large (16”) pizza sizes, which I completely mistook. I was extremely apologetic, my heart dropped and I felt horrible about myself.

Although it was an oversight on my part, Shanice was still pleasant, professional and handled my oversight with grace. She also offered me the additional pizza for the inconvenience with a smile.

Ultimately, my relatives enjoyed the pizza, just as I did. I greatly appreciate Shanice and Brittany for their sacrifice to be at work in the very cold weather, and their commitment to great customer service! Their service and commitment allowed me to provide my relatives with a hot and delightful pizza.

Way to go, Shanice...

This location suffers from topping centric pizzas leaving nothing near the crust, a failure to pop bubbles while the pizza is cooking, which displaces the toppings, and an inability to actually cut your pizza, forcing one to check that the pizza is cut before leaving. Every time over the course of months, it has not been cut all the way. This is not a difficult task, since I did this successfully in college, nor should I be made to feel like the bad guy simply because I want the service performed adequately. The managers will give you an attitude, then tell you "good luck" contacting the owners when you ask. The food still tastes good, but they're just assembling the food and mixing the tomato sauce with the spiced sugar mixture from the parent company. Avoid this location. I just get pizza from Domino's instead, because it doesn't taste like cardboard like back in the day and they actually...