Smoothie King — Restaurant in Round Rock

If I could leave 0 stars based solely on the customer service, I would in a heartbeat. The one star can go towards the smoothie since it was decent.

This location really is by far the worst one I’ve ever been to, and yes, it’s for the same reason in which you’d read in all the other 1 star reviews- the staff. Young kids with that Grade A millennial grin/ugly stare as they show you how much they could care less about customer service and being kind when you let them know (KINDLY) that they’ve either messed up your order, or that you’re still waiting for your order past the time of it being reasonable for it to come out.

We first got to watch them be rude to the people in front of us (who were patiently waiting for way too long) when they asked if they were getting their second drink anytime soon. The staff member didn’t say a word (she could’ve kindly let them know something along the lines of a normal response like- let me see why we don’t have that for you, I apologize for the delay [guess that mannerism is dead with this new generation]), turned around to ask her coworker about the order, smirks in response, looks at the blenders, and poof- there it was, just sitting there for over 10 minutes getting to a perfect room temp for a nice runny consistency. She’s got a permanent grin on her face by this time (still hasn’t said a word to the customer), pours the smoothie into the cup, pushes it towards the customer, and tosses the straw on the counter to finish (STILL not saying a word to the customer before they leave).

Our turn. We get our first smoothie shortly after the couple before us leaves, and to no surprise- it’s the wrong size. We let the staff member know (not the smirky one), and low and behold we get a bonus experience of all 3 staff members discussing the issue and then turning to look at us as if we’re lying, before they blatantly TELL us (not ask) that we ordered the 20 oz. We didn’t. We ordered all 3 smoothies at 32 oz each.

I let them know the size we ordered and how much I paid, and big surprise- no response is given as they all turn around to figure out what they need to do in order to get the order right. We get to wait another 10 minutes, and as we’re getting each drink, we of course don’t receive any apology for the wait or inconvenience.

Que the end of my slightly drawn out, yet sad and realistic experience for what is now becoming a normal occurrence with some of the youth working in today’s food industry…and a quick bonus note from me, just in case whoever reads these reviews attempts to leave a response pretending to care and apologize on their staff’s behalf; I respectfully do not care and honestly don’t believe it to be sincere since it’s obvious nothing is being done to help these kiddos learn how to treat others with kindness and respect. With all the comments I’ve read on here complaining of the same thing for a while now, it’s clear regular AND upper management could care less, no matter what they’re saying…or something might have magically changed by now.

Give it a go and make it an actual priority to train them better so you can see some progress with more positive...

I was an AVID Smoothie King supporter. Have literally been going to this same location for decades! I have noticed recently that the smoothies taste different at every visit, and by that I mean there is some obvious skimping on certain ingredients. That I can deal with for the most part. It wasn't until my most recent visit when I handed the clerk a larger bill and was given a Dollar change. I looked at the Dollar and stated "I believe I handed you a $20" the clerk very firmly insisted that I did not and proceeded to check out the next customer in line. I wanted to give them the benefit of the doubt and simply walked off thinking that my Husband must have grabbed my $20 and replaced it with a smaller bill. Once I arrived home, told my story, and asked my Husband if he had replaced the $20 he stated he did not. I knew I had handed the clerk a $20. I am very disappointed, and quite frankly I feel very betrayed especially since I have been such a long time customer. Unfortunately for them that was my last visit to...

I know it's not right to be the person that shows up 5 minutes before a buissness closes but lets be real we've all been there. I showed up with my boyfriend walked up to the store while the open light was on while two of the three employees lounged on chairs by the door on their phones the girl behind the counter looked up and said "we're closed" - with an attitude. No I'm sorry just straight rude. All this is is being said while another customer is ordering her drink. I simply said you don't close for another five minutes and she's ordering her drink right now. Zaria, the girl behind the counter with the rude tone said the by the time we pay she would be out of here. That same customer is still in the store waiting for her drink while I'm writing this review. I'm not the kind of person who points out race but the customer they Stayed open later for was of the same race as the employees.. I've worked in retail before and I'm pretty sure your not supposed to turn away customers especially while your...