Dickey's Barbecue Pit — Restaurant in Rowlett

This Dickey's location is proof positive that they are not all created equal. Very old, rundown, dirty place. Like stepping back in time to the 1970's. It even has a wagon wheel chandelier. Lots of unused equipment stacked around the restaurant & all of it in need of cleaning. The food is NOT on display as it always is in other Dickey's locations. Only things visible to customers are some of the different meats in & around the ovens. Placed an order for my grandson after waiting 10 minutes for the customer in front of me to be served by the head guy (dark hair & mustache) while two other workers were each seated in booths watching TV. When I started to place my own order, the mustache man turned from me as I was midsentence in my order and asked my husband to take his order. Wow! I wasn't allowed to even place mine! When another, younger worker finally strolled behind the register counter to ring me up, I had to explain 3 times to him that my grandson's meal & my husband's meal were on the same ticket. I commented that I would have liked to have been allowed to place an order as well but mustache man blew me off. The younger man offered to add my food choice to the order, but by then I was fed up & not interested in giving them more money. The turkey was dry, my husband ordered "lean beef" brisket & got fatty chopped brisket. Thank goodness we live across town where the local Dickey's is super clean and the food is fresh & good. Amazingly they had lots of customers which tells me Rowlett and Rockwall folks do not know what truly good barbecue is. Skip this place...you'll be...

Take your money else where. Idk if they're under new management or what but the service and quality of food here blows now. It wasn't always this way. Looking at other negative reviews and the manager's response to grievances speaks for itself. I'm all for defending your employees because I've worked the service industry plenty and customer's can be entitled pieces of fecal matter but this dude lacks any sort of decorim or accountability. I don't typically write reviews but my beans literally smelled like a used maxi pad sitting in the hot sun. I've never smelled a maxi pad in the hot sun before but I'd imagine the beans were comparable. It turned me off so much I didn't want the rest of the food. Ironically, after the maxi pad beans I saw a post about this location. Apparently he doesn't pay his employees? Their was a name error preventing one of his teenaged employees from cashing their 1st check. He flat out ignored the girl and her parents reaching out to him and she was never paid. I can't vouch for that incident but management doesn't seem very pleasant so I wouldn't be surprised if it was true. For what it's worth, I'll try my luck at Cooley's BBQ in South Dallas. I might have to dodge a few bullets on the way in but at least the customer service at Cooleys is amazing and the food is worth the price. Plus no maxi pad beans there lol. Those beans befuddled me. Never smelled anything like it. I'm traumatized. If I could sue for emotional...

When I entered right away I felt a very quite, cold and unwelcoming feeling. It’s hard to leave this review but I was just disappointed in the overall experience. I ordered the loaded potato. I got home and called to ask where the butter and sour cream were I was told it was buried under the cheese if there was any it was not much it had very little meat very small amount of ingredients. Asked for pickles was given 5 not in a container like normal and acted like it was inconvenient. I had been to this location before the night staff always were up beat and that’s what makes you feel welcomed. Unfortunately the afternoon I went it felt like they just were not happy to help me. Didn’t speak a word or smile. I even ask why they were so quite trying to make conversation but still no smile or attempt to create a good environment. First time I have felt so unwelcome anywhere. I really always give every one a chance. I left very sad that this visit will cause me...